Binh Le, MBA, PMP®

Experience

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  FPT Software

  May 2012 - Jun 2016

  Quality Assurance Lead
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  SmartOSC

  Jun 2016 - May 2018

  Quality Assurance Manager

  - Quality Assurance Manager, Managed a team of 8 member of QA engineers with reporting metrics, evaluated all projects, identified and documented non-compliance to improve, and successfully implemented process automation by creating the automate monitoring tools.- Created a metric to track the quality of the process, implemented a plan to improve the quality of the process, and achieved a 95% increase in the process quality score.- Created a project development process (Waterfall, Agile/Scrum, Dedicated Project) and other business processes.- Established key performance indicators (KPIs) and metrics for project performance measurement.- Reviewed and maintained the quality management system of the company based on ISO 9001:2015, ISO 27001, and CMMi, through the conduct of internal audit projects.- Deployed Customer Complaints Process (CCM) by creating metrics, tracking, solving, and reporting issues and customer complaints about the quality of the process and products, reducing the number of valid complaints from 50 to 10 per month.- Improved the efficiency of a process by implementing process and technology improvements to a database that includes case studies and lesson learn – practice.- Analyze the reports and identified process risks, contributed project by constructive comments and ideas to improve the process, achieved 95% increase in process quality score. Show less

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  Ngân hàng TMCP Hàng Hải

  Apr 2018 - Oct 2020

  Quality Management Lead

  Quality Management - Strategy Division- Be trusted and selected to formulate & implement productivity measurement, quality indicators of more than 10 most important strategic technology projects, provide backlog issues that could improve Quality and Reduce development cost. Reporting to the CEO and Technology Committee.- Detect ISSUE, RISK, advice and provide Correction, Prevention, Mitigation, Contigentcy – Action, raise to appropriate manaders.- Main responsibility create Project Governence (Process, Regulation, Guideline, Checklist, and Template) and participating in Banking Process LEAN project.- Improved business processes by using DMAIC, PDCA cycle, KAIZEN, 5S methodology and analysis techniques (5-Whys, Fish-bone diagram, Brainstorming, etc.) and software development models (Water Fall, Agile/Scrum, iteration).- The person responsible for implementing the bank innovation program. Deploying a channel of recording, consulting, feedback and monitoring project implementation progress with the result of reducing operating costs and increasing profits by about 15 billion to 20 billion in 2 years of taking over.- Responsible for acknowledges the comments and complaints about the problems of the Regulation, the Process relating to Quality Management & Improvement Activities. Summarizing, classifying and distributing the Owner, request a plan to overcome inadequacies; track and make monthly reports on the processing. Show less

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  One Mount

  Nov 2020 - Oct 2023

  Business Process Management Expert

  Played as a central role in reviewing and updating end-to-end lifecycle product development processes based on Scrum/Kanban methodologies. In charge of constructing a set of metrics to measure performance, efficiency and quality in DataStudio/Superset for dynamic visualization. It’s not only allowed for real-time monitoring but also empowered stakeholders with valuable insights.Streamlined the implementation process and reduced the average product delivery time from 2 weeks to 1 weeks by redefining responsibilities and improving accountability of employees with them role.Managed a process re-engineering project to improve and consolidate end-to-end service processes that alignment to Strategy and Business Model; restructured communication flow among 8 departments in 2 companies, and cut down paperwork/ overlap work for Ecosystem company, One Mount Real Estate by Onemount Group.Proposed solution and built team to solve pain point cause of business process issue (sale process, booking and goodwill agreement), and completed project with Ecosystem company's appreciation. Show less

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  BYL Consulting Group

  Oct 2023 - now

  Consultant - Digital Transformation

  BYL is a comprehensive business consulting firm dedicated to empowering organizations at every stage. Our diverse range of services is designed to help businesses from initial setup to full-scale operational optimization, enabling sustainable growth and strategic success.

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  FPT Corporation

  Oct 2023 - now

  Project Management Office

  Participate in the Human Resources Management digital transformation project as a sub PM. Potential product serving 80,000 users who are corporate employees in 8 member companies, with an investment of more than 3 million USD. Complete deployment to go live in 1 year with vendor, team size more than 200 headcount. Finalization, developed with the aim of becoming a commercialized product.