Jeffrey Chou

Experience

• 

  The Estée Lauder Companies Inc.

  Jan 2007 - Jul 2013

  Quality Assurance Analyst

  Tested websites that launched in various global markets, and reported bugs to the development teams in Bugzilla.

• 

  NextSource

  Aug 2013 - Oct 2016

  Information Technology Project Manager

  Client: Estee Lauder CompaniesIntegrated 150 website launches with an ESP, which accounted for 35% of annual revenue. Leveraged Clarizen to manage each project plan.

• 

  The Estée Lauder Companies Inc.

  Oct 2016 - Jan 2024

  Managed a dynamic, cross-functional team that built, enhanced, and operated a suite of data products and services that aligned with the global brand portfolio’s revenue generating marketing strategies. Trained team with company’s best practices and policies on systems integration, data management, and operations support. Supported CRM data operations of 300 global e-commerce websites, achieving a 99% delivery rate for personalized messages. Embraced scrum master role with the division’s adoption of the Agile SAFe Methodology. Defined new ways of working with the broader team by hosting sprint planning, product backlog, scrum, and retrospective meetings. Successfully migrated NA brand websites with a new partner, and designed datasets responsible for automating triggers, which resulted in a 70% reduction of custom built post purchase programs.

  • Director, Global Customer Communications Operations

    Jan 2021 - Jan 2024

  • Senior Manager, Customer Communications Operations

    Jan 2020 - Dec 2020

  • Manager, Customer Communication Operations

    Jan 2018 - Dec 2019

  • Assistant Manager

    Oct 2016 - Dec 2017