Chris Blankenship

Experience

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  West Interactive Corporation

  May 2003 - Feb 2004

  Technical Support

  Duties included troubleshooting Earthlink dial up customers with connection problems, emailproblems, browsing problems, and software configurations. Supported operating systems from Windows 95 to Windows XP. Supported multiple email client programs including Outlook Express and Outlook.

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  GameTech International

  Feb 2004 - Nov 2007

  Customer Service Tech II

  Responsible for the maintenance and repair of the company's proprietary hardware and software that was deployed in the field.Required to visit assigned customers at least once a week for routine maintenance and face time with the customer.Responsible for all inventory at all locations assigned to me as well as any inventory I had on hand for replacement of units in the field. Responsible for sending excessively damaged equipment back to the main office for repairs.Coordinated support personal and equipment needed to install equipment for a new customer. Also to de-install equipment from customers that were either closing or moved to a different vendor.Verify and maintain that all hardware and software stayed within the Texas Lottery Commissions legal guide lines. Show less

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  Windstream Communications

  May 2008 - Oct 2011

  Data Specialist II

  Worked in Clarify CRM and Remedy for creating trouble tickets for reported customer service issues. Responsible for IP subnet provisioning and routing from the edge of the Windstream network to the customer premise equipment. Provided support for customers with T1, Metro-E, DS3, and DSL type connections.Supported Multi Protocol Label Switching (MPLS) VPN based solutions for customers on the Windstream network. Provided configurations and troubleshooting support for quality of service (QoS) for both voice and data traffic also routing traffic across the MPLS for site to site traffic depending on the needs of the customer.Work with Windstream field service technicians (FST) to facilitate repair and or replacement of the Windstream customer premise equipment. Work with FST to troubleshoot intermittent connection and or slow connection issues when all remote troubleshooting did not reveal any issues.Was the Lead Technician for the better part of a year for the weekend shifts. All technicians working weekends would report to me any issues or trouble tickets they did not know how tohandle. I was also the first point of contact for any customer issues that requested either escalations or management call backs. It was my responsibility to see that the call center stayed within the allowed thresholds as far as customer wait times and the speed in which the calls were answered.Hands on experience in the following key areasCisco IOS Juniper JUNOSIP Routing / SubnettingMultipotocol Label Switching (MPLS)Open Shortest Path First (OSPF)Border Gateway Protocol(BGP)Network Address Translation (NAT)Frame-Relay/Point-to-Point ProtocolSwitching/VlansConnection/Route TroubleshootingCircuit Testing/TroubleshootingVirtual Private LAN Service (VPLS) Show less

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  Calix

  Oct 2011 - May 2018

  Systems Engineer

  Systems Engineer working in the Calix Technical Assistance Center (TAC). Providing support to Internet Service Providers (ISP) that utilize the Calix C/E Series access platform, as well as support for the Calix Management System (CMS), along with Calix series Optical Network Termination (ONT) devices.Assist ISP’s that are providing internet, voice, and IPTV services with troubleshooting network issues with GR303, SIP, MGCP, H.248, Ethernet services, IPTV, Fiber to the Premise (FTTP), DSL, T1, DS3, Sonet, ATM, as well as assistance with Network reconfigurations. Show less

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  ForeScout Technologies Inc.

  May 2018 - Mar 2021

  Technical Support Engineer
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  Calix

  Mar 2021 - now

  Senior Systems Lab Engineer