Maddi Dick

Experience

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  Basheer Hotel Group

  Dec 2012 - Feb 2018

  Comprehensive secretarial and administration support to the managing director and wider executive team to assist day to day operational requirements to ensure the smoothest possible running of 3 hotels (The Strathmore, The Brompton, The Woodville) and a Police Club. Attend management meetings where required, take meeting notes and ensure a list of tasks with timelines were distributed and communicated accrodingly. Assist in the production, management and execution of marketing and promotional material and strategy for all establishments. Act as the first point of contact for all internal and external correspondence across the Executive team. Assist with HR functions including implementing new employees into PayRoll, setting up staff review dates, creating employee folders and filing the necessary paperwork. Prepare monthly board papers for the Woodville Hotel alongside providing ad-hoc secretarial support for a $1.5M refurbishment project of The Woodville Hotel. Show less

  • Personal Assistant to Managing Director

    Apr 2013 - Feb 2018

  • Food And Beverage Attendant

    Dec 2012 - Mar 2014
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  Ocean View Dental

  Jan 2017 - Feb 2018

  Front Office Manager

  Facilitated day-to-day front desk operations including patient handling and scheduling, all incoming payments, insurance claims and end of day accounts. Provided a seamless patient experience through the constant development of internal procedures and protocols with the key objective to focus on and deliver patient-centred care. Operated and managed multiple software stacks and services (Exact, HICAPS, Proda, DentiCare) to collect and process patients' data and payments.

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  Present Company Pty Ltd

  May 2018 - Jan 2020

  Community Manager

  • Managed community engagement for nine key global accounts with communities of 120K to 2M+ (Visit NSW, Sydney.com, Vivid Sydney, Tabasco, Gillette, Wella Professional Hair Care, MaxFactor, Covergirl, Red Bull) through the efficient and effective use of Sprinklr software. • Utilized Sprinklr (Unified-CMX) to analyze and track relevant community metrics and KPI's.

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  Till Boadella

  Apr 2019 - Jul 2022

  • Hired, onboarded, and trained over 30+ remote team members from multiple departments (consultants, sales representatives, and lead generation) via building organizational systems from scratch and implementing software like Notion, Airtable, Loom, NoCRM, PandaDoc, and the Google Suite to streamline all aspects of people and operations into a single source of truth. •Directly managed a team of 5 consultants to onboard and deliver bespoke consulting services to over 250+ clients globally, resulting in $8M of revenue for clients within 18 months. • Provided in-house learning and development sessions to all team members on growth-mindset strategies, best practices for consulting, sales strategy, and direct marketing, enabling a consistent 50% client transition rate into a year-long retainer agreement, resulting in $2.7M in additional business revenue.• Managed key performance indicators across four departments (Sales, Marketing, Clients, and Lead Generation) and exceeded KPIs by an average of 10%. Also used KPIs to identify and predict bottlenecks and improve strategic decision-making. • Initiated and led a lead acquisition deal of 3M+ leads and negotiated a 90% discount, saving $60K+, with the initial investment being recouped within the first 4 weeks of acquisition via extensive research and building out a systemized funnel to handle the leads. Show less • Delivered strategic done-with-you consulting focused on client-centricity to a rotating portfolio of 25-30 clients worldwide. • Responsible for building, driving, and implementing mindset frameworks to help clients overcome barriers such as sales objectives, offer pricing, imposter syndrome, self-sabotage, and procrastination. This resulted in a >5% attrition rate from services • Lead the implementation and management of our external client review process using TrustPilot and maintained a TrustScore of 4.8 (See here: https://www.trustpilot.com/review/expertatscale.com). Show less

  • Head of People and Operations

    Jun 2020 - Jul 2022

  • Head Coach & Consultant

    Apr 2019 - Jun 2020
• 

  Re:Coded

  Jul 2022 - Jan 2025

  • Owned the entire employee experience from onboarding to off-boarding and introduced standardized workflows on Asana, reducing administrative overhead by 30% and increasing visibility of the employee experience org-wide. • Streamlined the bi-annual 360 performance review cycles, reducing process duration from 8 weeks to 4 weeks, improving efficiency by 50%. Additionally, implemented a rolling feedback mechanism for the review cycles and increased participation in performance reviews from 92% to 99%. • Managed global employment compliance and oversaw monthly payroll of $150K, ensuring timely execution of payroll and compliance tasks across 11 locations spanning EMEA and the US. • Served as a strategic advisor and people partner to our leadership team of 6 and senior management team of 10, aligning decision-making with organisational strategy and people strategy. • Designed, developed and facilitated our first in-person retreat in Dahab, Egypt. Brought together all teams from 11 different locations with a budget of $55K. • Secured a new global health insurance offering saving $50-$100USD per person, per month and negotiated a standard policy increase cap of 6%. Reduced the administration of this specific benefit by approx 90% (i.e., digitsed the benefit, and negotiated outsourcing by an intermediary at no additional cost). • Developed our first annual benchmarking and review process for compensation, delivering a comprehensive internal report on compensation trends, cost of living, and financial modelling to guide strategic decisions around compensation. • Led the launch of our first in-house ‘community of practice’ sessions for manager development, achieving 100% satisfaction from managers within the first 3 sessions. Show less

  • Director of People Operations

    Jan 2024 - Jan 2025

  • Head of People Operations

    Jul 2022 - Dec 2023
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  Open Org

  Jan 2024 - now

  Member

  Member of the first ever Open Org Bootcamp (OOB#1) and pioneer of workplace transparency.

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  Fractional People People

  Sept 2024 - now

  Member
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  StartupExperts

  Oct 2024 - now

  Member
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  Gorilla - Energy data applications

  Dec 2024 - now

  Senior People Operations Specialist

  Loading ~ but think people systems, processes, ways of working, compliance, mobility, comp, etc. All the juicy people ops stuff.