Hidayat Kansani

Experience

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  Fuji Xerox Singapore

  Feb 2015 - Aug 2016

  Office Solutions Engineer

  • Knowledge of various products of Multi-functional Device (MFD)• Deployed on-site to client’s for installation of MFD• Liaise with client/IT personnel to meet their needs• Ensure MFD is in full working condition according to client’s needs• Troubleshoot printing and basic networking issues• Teach basic uses of MFD

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  Apar Innosys Pte Ltd

  Oct 2017 - Oct 2018

  Test Engineer

  • Assigned to the Network test team for different laptop models• Run various test cases and test scenarios• Find and report Network related defect in a timely manner and procedure to team/product leads• Monitor defect lists and take necessary actions as instructed by team/product leads• Knowledge in various network connection like LAN, WLAN, WWAN

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  Brinks Singapore

  Nov 2018 - Jul 2019

  IT Specialist

  -Support in day to day technical troubleshooting issues-Ensure all IT equipment e.g servers, workstations, laptops, printers, counting machines are in working condition-Created and configured server management system using PRTG software-Ensure all relevant programs/applications are up to date -Support in procurement of new equipment or renewal of licenses/ warranty-Secondary support for internal and external audits-Backup technical support for intelligent safes for customers Show less

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  NEC Asia Pacific Pte Ltd

  Jul 2019 - Sept 2020

  Desktop Support Engineer

  • Assigned to various clients’ locations • Opportunity to experience different work environments(Hospitals, science facilities) • Provide level 2 onsite troubleshooting • Direct unresolved issues to the next level of support personnel• Record technical issues and resolutions in logs

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  Jobster

  Oct 2020 - now

  Desktop Engineer

  • Assist users to escalate laptop hardware issues.• Assist users with software requests like installation.• Assist users with software issues like Outlook connectivity andTeams configuration. • Assist users with printer configuration and troubleshooting.• Assist users with laptop, desktop, iMac, and MacBook configuration.• Assist user to perform simple network patching.• Assist user to troubleshoot online sessions like Microsoft Teamsand Zoom.