Shantanu Datta

Experience

• 

  Wipro BPS

  Dec 2011 - Mar 2017

  Ex wiprioite , worked for the organization for 5+ years , Dealing with Consumer for a leading UK based telecom company.providing technical support, Training, Mentoring.Leading a team of 35+ member for 2nd lvl escalation .maintaining a operation excellence with 100% quality matrices .

  • Team Lead /Trainer

    Jun 2014 - Mar 2017

  • Associate

    Dec 2011 - Jun 2014
• 

  Genpact

  Jun 2017 - now

  Assistant Manager

  Currently associated with Genpact Ltd from June 2017 till date working as an Assistant Manager taking care of South Asian market, dealing with complaints and escalations from different entities. Doing risk analysis on real world events thereby keeping media platform safe(Trust & Safety).Key Responsibilities • Responsible for taking care of South Asian markets. • HC planning and scheduling.• Stabilizing new processes.• Taking care of escalation for different entities and partners.• Organizing L&D program for aspiring leaders.• Mentoring new Leads.• Co-ordinating with different vendor partners.• Handling critical case works coming from various entities.• Policy guidelines changes and implementations.• Trend analysis.• Data analytics.• Stress management • Client management• Risk analysis• Fraud investigation Show less