Shantanu Datta

Shantanu Datta

Followers of Shantanu Datta55 followers
location of Shantanu DattaHyderabad, Telangana, India

Connect with Shantanu Datta to Send Message

Connect

Connect with Shantanu Datta to Send Message

Connect
  • Timeline

  • About me

    Assistant Manager Genpact India (Trust & Safety)

  • Education

    • SMI

      2005 - 2010
      Bachelor of Commerce (B.Com.) Commerce B

      Activities and Societies: Football

    • Nalanda

      1993 - 2005

      Activities and Societies: sports

    • Calcutta University, Kolkata

      -
      Bachelor's degree Business/Commerce, General A
  • Experience

    • Wipro BPS

      Dec 2011 - Mar 2017

      Ex wiprioite , worked for the organization for 5+ years , Dealing with Consumer for a leading UK based telecom company.providing technical support, Training, Mentoring.Leading a team of 35+ member for 2nd lvl escalation .maintaining a operation excellence with 100% quality matrices .

      • Team Lead /Trainer

        Jun 2014 - Mar 2017
      • Associate

        Dec 2011 - Jun 2014
    • Genpact

      Jun 2017 - now
      Assistant Manager

      Currently associated with Genpact Ltd from June 2017 till date working as an Assistant Manager taking care of South Asian market, dealing with complaints and escalations from different entities. Doing risk analysis on real world events thereby keeping media platform safe(Trust & Safety).Key Responsibilities • Responsible for taking care of South Asian markets. • HC planning and scheduling.• Stabilizing new processes.• Taking care of escalation for different entities and partners.• Organizing L&D program for aspiring leaders.• Mentoring new Leads.• Co-ordinating with different vendor partners.• Handling critical case works coming from various entities.• Policy guidelines changes and implementations.• Trend analysis.• Data analytics.• Stress management • Client management• Risk analysis• Fraud investigation Show less

  • Licenses & Certifications