Kimani Feaster

Experience

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  Morgan State University

  Aug 2001 - Jun 2003

  Technology Manager
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  T. Rowe Price

  Jun 2004 - Nov 2004

  Web Tester (Contractor)
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  Baltimore City Public School

  Mar 2005 - Jun 2006

  Computer Technician
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  Geek Squad

  Sept 2006 - Dec 2007

  Double Agent (Field Technician)
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  MICROS Systems Inc

  Jan 2008 - Jun 2008

  Implementation Specialist
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  Mid Atlantic Systems

  Feb 2009 - Feb 2013

  Network Administrator

  In my role as a Network Administrator, I managed and executed all technology initiatives for 10 locations in the Baltimore/DC area. In this capacity, I Demonstrated hands-on leadership capabilities from project management implementation to deliverables through honed techniques and formal training. I also directly report to the CEO. I Implemented, developed, and tested the installation and update of file servers, print servers, and application servers in all departments. Additionally, I made recommendations regarding information technology infrastructure overhauls and led server infrastructure development, quality assurance, staging, and production systems. Lastly, I managed a quality assurance program, including on-site evaluations, internal audits, and customer surveys. Show less

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  Self-employed

  Jun 2009 - now

  Information Technology Consultant

  Being a Freelance It Consultant, I captain remediation efforts and recommend actions to ensure a rapid response to information security threats by monitoring networks for security threats, supplying updates and patches, and configuring network security settings and user permissions according to customer requirements and security protocols. In this capacity, I leverage hands-on leadership and robust technical acumen to identify and resolve business inefficiencies through project management implementation, engineering prototypes, vulnerability risk-based analysis, and technology integrations.Part of my duties includes deploying diagnostic software and equipment to analyze and resolve complex and highly technical networking problems. I also implement, develop, test, install, and update file servers, print servers, and application servers across all departments. Additionally, I directly report to the company CEO and lead server infrastructure development, quality assurance, staging, and production systems; manage quality assurance programs, including on-site evaluations, internal audits, and customer surveys. Finally, it is also my job to provide team development and guidance to maintain performance goals, situational awareness, and enhancement opportunities for vulnerability monitoring, identification, triage, and remediation processes. Show less

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  City of Baltimore

  Mar 2013 - Apr 2017

  As a Senior Systems Analyst, I facilitated the attainment of data-driven business targets. I provided valuable insights by integrating business rules, auditing multi-system installations aligned to business objectives and recommending corrective actions and system improvements to meet performance thresholds and enhance overall business performance. Furthermore, I optimized transition processes during new hardware and software integration, directed technology adoption and deployment initiatives to address changing industry needs, and troubleshot and resolved system and program malfunctions.I was also responsible for managing and maintaining the integrity of the city’s firewall and internet connectivity, providing indispensable technical support by performing data analysis, and facilitating workflow optimization to boost overall productivity. Thus, I implemented strategic action plans to drive measurable outcomes for the operations, identified areas of operational improvement, and executed corrective actions to ensure the delivery of best-in-class performance, effectively optimizing organizational efficiency. Finally, I also functioned as the SME expert for asset management and ticketing software on the enterprise level, with over 50,000 employees. Show less Leveraging data architecture expertise and IT systems, I configured hardware, devices, and software to set up workstations for employees. Also, I worked with the software development team on reported errors and bugs on newly released software and assisted in the deployment of release fixes. Consequently, I analyzed and evaluated user problems using test scripts, personal expertise, and probing questions.Part of my function was to help streamline repair processes and update procedures to support action consistency. I patched software and installed new versions to eliminate security problems and protect data while collaborating with vendors to locate replacement components and resolve advanced problems. Furthermore, I removed and replaced malfunctioning components to correct hardware problems, as well as removed malware, ransomware, and other threats from laptops and desktop systems. Show less

  • Senior Systems Analyst

    Sept 2014 - Apr 2017

  • Lead IT Specialist

    Mar 2013 - Apr 2017
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  American Income Life Insurance Company

  Jul 2019 - Oct 2021

  Licensed Insurance Agent
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  Perrigo Company plc

  Apr 2021 - Jun 2022

  Sr. System Support Specialist

  In my capacity as a Sr. Systems Support Specialist for Perrigo, I provided oversight and direction to team members to increase their level of performance in dispensing technical support to program managers and cross-functions teams on primary client management systems. I also collaborated with other departments across the organization to formulate and implement technical solutions focusing on solving customers’ issues while developing customized parameters based on client needs and providing training to colleagues.Additionally, I increased business productivity by performing system administration duties, including assisting end-users involved in computing hardware and relevant applications to help end-users with the pertinent technical issues they are experiencing. As such, I developed a comprehensive instructional manual and conveyed technology trends and awareness by providing application user training to help end-users through onboarding while also monitoring system changes to ensure client satisfaction. Lastly, I performed as a Local asset management coordinator to streamline operations, including continuous process and procedure enhancement. Show less

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  KIPP Baltimore

  Oct 2023 - Jul 2024

  Manager of Technology and Innovation

  - Spearhead the management of Information Technology across multiple educational institutions, enhancing school technology culture and increasing operational efficiency.- Oversee daily IT operations, user support services, and vendor relationships, ensuring high standards and service excellence.- Develop and implement IT policies and systems that align with organizational goals, including security protocols, disaster recovery plans, and user training programs.- Manage the technology budget and procurement process, ensuring cost-effective solutions and overseeing federal application processes for technology funding.- Collaborate with academic leadership to support and innovate blended learning environments and instructional technology, improving accessibility and integration of digital resources across schools.- Lead key technology projects, setting timelines and deliverables, and maintaining active communication with stakeholders to ensure project success. Show less