Lindsey T.

Experience

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  AIS Computers

  Jan 2007 - Jan 2009

  Bench Technician

  Troubleshot computer problems and resolved problems as needed. Repaired/replaced hardware when necessary. Levels 1 and 2 technical support for Apple and Windows OS's.

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  Country Fried Creative

  Feb 2013 - Feb 2024

  Provide cross-functional team leadership, ranging from department managers to social media content creators, web designers, technicians, customer support agents, and writers, for a small digital marketing agency. Responsible for creating and refining company-wide standards, operating procedures, and service offerings to ensure maximum efficiency and productivity. Supervise day-to-day operations, including staff management, client/account management, project management, capacity management, client support, invoicing, cash flow management, and more. Manage company-wide budgets and spending.Accomplishments:• Facilitated company growth of over 300% (number of employees and revenue) in less than 3 years leading to winning "Fayette County Small Business of the Year" in 2021.• Played a significant role in turning a 2 person company to a 15 person team grossing over $750k a year with over 120 active client accounts.• Designed and implemented development programs, as well as team-building initiatives fostering a culture of growth, collaboration, and innovation resulting in staff retention of 80% over two years.• Engineered cost savings programs that reduced departmental budgets by over 200%. Show less Formulated and implemented web-centric processes and standards for web development and hosting server maintenance and support. Directly supervised web services team. Responsible for creating service offerings including identifying specific deliverables, tools, technologies, and pricing structures aligning client needs with revenue generation. Advanced client consulting to write scopes of work, contracts, project plans, and strategies. Worked regularly with PHP, MySQL, HTML, CSS, CentOS, hosting, AWS, and Google services. Managed 15+ projects at any given time. Built an entire service department from scratch, hired employees, created processes, standards, training, and service offerings for duplicating success. Show less

  • Vice President Operations

    May 2021 - Feb 2024

  • Technical Director

    Jun 2018 - Apr 2021

  • Senior Web Developer

    Feb 2013 - May 2018
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  Sagewood Strategies

  Mar 2024 - now

  Founder

  Consult with clients for business and strategic planning, marketing strategies, marketing plans, analytics, coaching, and research. Provide fractional and contract work for marketing leadership positions in non- marketing organizations and operations roles embedded in marketing agencies or marketing departments. Work with agencies on daily operations, including processes, training, coaching, platforms, and more. Serving a wide range of clients, from SMBs to start-ups and marketing agencies.