Panduranga A

Experience

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  Ad2pro media solutions (2adpro)

  Aug 2019 - May 2020

  Client Service Executive

  • Managed email communications for NewsCorp Australia, increasing readership and engagement through data-driven A/B testing for Advertising Sales & RPA .• Optimized campaign performance through basic analysis (CRM) tasks, resulting in significantly higher open and click rates.• Streamlined processes by managing Email Tracker, Sent & Received, and SOP Changes Documentation, significantly improving customer success through self-driven enhancements based on quantitative analysis, including research and issue resolution. Show less

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  Citi

  Jun 2020 - Apr 2023

  Business Analyst (Officer NAM) (Bank Ops & Automation SOP)

  - Spearheaded the North America Credit Cards Collections pilot team, managing credit card hardships, litigation requests, and debt validation. Leveraged Excel, SQL, and advanced data analysis techniques to optimize team performance.- Implemented workflow and quality assurance procedures to streamline Case Management system. Utilized Power BI for QA processes ensuring 100% accuracy in reporting and dashboards.- Contributed to process design, automation, and documentation, supported by Python automation for document management and business process report generation.- Managed allocation processes for "do not call & KYC" requests on credit cards, ensuring strict adherence to SLAs and producing essential MIS reports.- Supported 5+ product processes for Citi NAM Operation, consistently achieving performance KPIs and exceeding expectations. Conducted research to optimize processes, identify trends, and enhance operational efficiency. Show less

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  Hinduja Leyland Finance

  Dec 2023 - Apr 2024

  Data Analyst (Finance & Business)

  - Corporate Planning & Business Strategy Research Analysis - Data Analytics - Prediction and Forecasting (Machine Learning Model Building)- Data ETL_Maintainance & Data ER Pipeline Building and Structuring (Power BI Dataflow Architecture) - Finance Model Data Automation - Tools Used: Power BI,Python for Data Science/Analytics, Sql Server,Microsoft Excel & Power PointDetailed Responsibilities on Analysis - Gathers operational data from various cross functional stakeholders to examine past business performance- Identifies data patterns & trends, and provides insights to enhance business decision making capability in business planning, process improvement, solution assessment etc.- Recommends actions for future developments & strategic business opportunities, as well as enhancements to operational policies May be involved in exploratory data analysis, confirmatory data analysis and/or Machine Learning Model Building- Translate data into consumer or customer behavioral insights to drive targeting and segmentation strategies, and communicate clearly and effectively to business partners and senior leaders all findings- Continuously improve processes and strategies by exploring and evaluating new data sources, tools, and capabilities- Work closely with internal and external business partners in building, implementing, tracking and improving decision strategies Show less