Precious Sampson

Experience

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  Unilagfm

  Apr 2015 - Aug 2017

  On Air Personality

  During my tenure, I successfully hosted a weekly two-hour live talk show, demonstrating my proficiency in public speaking and creativity. I effectively engaged with our audience, fostering strong rapport and increasing listener interaction through requests and contests.Additionally, I took a leadership role in managing the "Voice of History" show, showcasing my project management skills. This led to notable achievements, including a 20% increase in listener engagement and a 15% rise in show ratings, which I meticulously tracked and reported to senior management.Throughout my role, I consistently demonstrated my ability to not only entertain but also inform and connect with our audience, ultimately enhancing the station's overall performance and reputation. Show less

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  Poise Nigeria Limited

  Jan 2018 - Mar 2018

  Recruitment Operations Officer

  I took charge of the recruitment process, introducing innovative strategies and overseeing their successful implementation. Furthermore, I meticulously planned and executed numerous employment events targeting both undergraduate and graduate candidates.To ensure transparency, I maintained a rigorous system for monitoring and documenting the employment status of graduates. Lastly, I was responsible for managing and presenting comprehensive reports on graduate interview performances to senior management. Show less

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  Interswitch Group

  May 2018 - Mar 2022

  During my tenure as a Product Manager at Interswitch, I contributed significantly to the organization's growth and innovation. My role was characterized by a professional, confident, and enthusiastic approach to product management.I excelled in crafting customer journey maps and developing detailed customer personas, which provided valuable insights that guided our product strategies. One of my standout achievements was the successful launch of the Quickteller Marketplace, now known as Quickshop. This pioneering online marketplace not only streamlined the purchasing process but also achieved an impressive 80% customer retention rate over a remarkable three-year period.Throughout my time at Interswitch, I maintained a strong commitment to collaboration, working seamlessly with cross-functional teams comprising development, business, strategy, technical sales, support, and marketing experts. This collaboration was instrumental in ensuring that our products consistently exceeded customer expectations. Show less In my role, I efficiently oversaw first and second-level technical support for cashless transactions across various channels, including ATM, POS, Web, and the Quickteller Mobile application. This initiative resulted in a notable reduction of customer resolution SLA from 36 hours to 24 hours.Simultaneously, I adeptly managed an average of 500 inbound and outbound calls, ensuring timely and effective communication with customers.Additionally, I assumed responsibility for managing and consolidating reports on team performance, presenting key insights and recommendations to senior management. Show less

  • Product Management Specialist

    May 2019 - Mar 2022

  • Service Desk Representative

    May 2018 - Apr 2019
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  Home Group

  Nov 2022 - Jun 2024

  Customer Support Coordinator

  As a Customer Support Coordinator at Home Group UK, I excel in project management, overseeing multiple initiatives with precision and delivering on time and within budget. Collaborative engagement with stakeholders and clients is central to my role, ensuring alignment with organizational goals. By providing tailored solutions, fostering client relationships, and solving challenges, I maintain high client satisfaction rates. Additionally, I utilize data analysis for decision-making, delivering transparency through comprehensive project reports. Quality assurance is a constant focus, guaranteeing that project deliverables meet the highest standards and drive successful outcomes. Show less

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  Tritek Consulting Limited

  May 2023 - Jun 2024

  Lead Business Analyst

  I apply robust business analysis techniques to discern user traffic patterns and behaviour, resulting in a remarkable 20% increase in website engagement within the first quarter. Leveraging data analysis, I refine our user tracking platform, contributing to a substantial 25% reduction in bounce rates and bolstered user retention. My proficient project management ensures we stay within budget while delivering innovative, scalable solutions ahead of schedule. I also conduct in-depth user interviews and analysis, leading to a notable 15% increase in user satisfaction and a 10% decrease in customer support inquiries. My skills in business analysis, data-driven decision-making, project management, and user satisfaction are central to the success of my current role. Show less

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  Department for Work and Pensions (DWP)

  Jun 2024 - now

  Executive Officer