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Vimal Sharma

Vimal Sharma

Technical Analyst

location of Vimal SharmaChandigarh, India

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  • Timeline

  • About me

    Cloud operations engineer

  • Education

    • Shoolini University

      2012 - 2016
      Bachelor of Technology - BTech Computer Science

    • Shoolini University

      2016 - 2018
      Master's degree Computer Science

    • Shoolini University

      -
      Master of Technology - MTech Computer Science

  • Experience

    • Crox Consulting Inc

      Feb 2019 - Jan 2020
      Technical Analyst

      • Worked as a technical analyst responsible for resolving customer issues via phone, chat, email • Troubleshooting documenting and debugging the issues with directly working with the escalation team.

    • Capgemini

      Mar 2020 - Sept 2020
      Senior Analyst

      • Worked as a Senior analyst responsible for resolving customer issues via phone, chat, email • Remotely accessing the systems and properly documenting the cases.• Troubleshooting the issues related to Windows OS and windows server OS. directly working with the escalation team.

    • Basware

      Nov 2021 - now

      • Cloud Operations Engineer

        Nov 2021 - now

      • Cloud Operations Engineer

        Nov 2021 - now

  • Licenses & Certifications