Sean Bradley

Experience

• 

  Redler Control Systems Ltd

  Jul 1989 - Sept 1991

  Trainee Electrical Design Engineer

  Trainee involved in the design and manufacture of industrial control systems from the post-specification stage to on-site commissioning.

• 

  Hambro Insurance Services

  Sept 1995 - Jan 1999

  Analyst Programmer

  Involved in all aspects of the development of in-house software, training and support

• 

  Call Assist Ltd

  Aug 1999 - Aug 2002

  IT Manager

  Originally responsible for ensuring that the 24 hour operation would be unaffected by the transition the year 2000, the role developed into responsibility for the operation of the IT infrastructure and managing the support, maintenance and replacement of the trading application.

• 

  Agency Underwriting Ltd

  Aug 2002 - Jan 2007

  IT Manager

  Responsible for the installation and operation of the IT infrastructure, managing the support and replacement of the trading applications, investigating and reviewing new technology. Agency Underwriting Ltd was a sister company of Call Assist Ltd and the roles overlapped.

• 

  Towergate Insurance

  Jan 2007 - now

  Managing and resourcing the web development team that is responsible for the development of bespoke e-commerce sites and other intranet applications. Ensuring that projects and changes are delivered to schedule and coordinating the 3rd line support provided by the team.Managing the relationships with other IT teams and the wider business and coordinating with infrastructure and security to consolidate resource use within the Azure environment. Working with transition, project and technical teams to ensure that the required resources, training and documentation were in place to ensure a smooth transition through early life support to BAU. Continued analysis of incidents and problems and creation of knowledge articles to provide support teams with relevant documentation.Providing a systems analysis and consultant resource to projects team. Day to day leadership of the 3rd Line Support team ensuring efficient resolution of incidents and the proactive management of problems. Technical knowledge of the applications, staff management and reporting. Business analyst within the Underwriting area, responsible for requirements gathering and implementation of small projects with additional responsibilities for business relationships and leading a small group of Analysts. Business analyst within the Underwriting area, responsible for requirements gathering, implementation of small projects and support.

  • Web Development Team Lead

    Jun 2018 - now

  • Knowledge Manager & Sytems Analyst

    Nov 2015 - Jun 2018

  • 3rd Line Support Team Lead

    Aug 2013 - Nov 2015

  • Senior Business Analyst

    Sept 2009 - Aug 2013

  • Business Analyst

    Jan 2007 - Sept 2009