Dorothy Spira

Experience

• 

  Gap Inc.

  Aug 2008 - Aug 2010

  Visuals

  Built and maintained consistent brand marketing for multiple retail stores. Incl. window displays, wall builds, & in-store displays of company product.

• 

  Apple

  Jul 2010 - Sept 2014

  Computer Technician and Trainer

  Apple certified computer, tablet & mobile device technician and trainer. Managed day-to-day technical appointments. Trained new-hire technicians on company culture, and repair protocols. Provided and communicated clear and simple resolutions for complex issues in a timely manner.

• 

  New Orleans Film and Video Magazine

  Oct 2011 - Dec 2012

  Photographer

  Photograph hot sets & professionals in the industry. Submit a high volume of images while managing multiple deadlines.

• 

  Evernote

  Oct 2014 - Jun 2021

  Owned and managed global Community partnership programs. Collaborated with product, engineering, and internal teams to create customer marketing initiatives and strategies for brand amplification and customer retention. Worked closely with US and international agency partners to mange communications and PR opportunities including press outreach, pitching and inbound requests. Managed a team social media support specialists to ensure the best customer experience across social media platforms and app stores while maintaining brand voice and hitting critical KPIs. Conceptualized and optimized social campaigns, reported on vital social marketing metrics, and managed global social assets, influencers, and content partners. Manage support for multiple social media accounts while mantaining brand voice, and prompt response time. Provide reporting on all incoming sentiments. Publish relevant content that is both engaging and educational. Resolved technicial issues for users via email and live chat. Tested, and documented high impact issues with the technical team. Interviewed and trained new-hires on troubleshooting techniques, and internal documentation.

  • Global Community Manager

    Oct 2020 - Jun 2021

  • Social Media Content Manager

    Aug 2017 - Oct 2020

  • Social Media Support Specialist

    Jun 2015 - Jul 2017

  • Customer Support Representative

    Oct 2014 - Jan 2016
• 

  The Neon Tea Party

  Jul 2021 - Dec 2023

  Responsible for the creative development, management, and SEO optimization of all pages, content, and copy from conception to publishing. Researched, designed and implemented a full brand refresh. Pioneered a new online Community platform and program to increase community engagement, as well as streamline communication between staff and members. Researched, wrote, photographed, and published educational material in various formats.

  • Creative Manager

    Feb 2022 - Dec 2023

  • Educational Content and Community Manager

    Jul 2021 - Jan 2022