Saber Hussain

Experience

• 

  Wipro

  Apr 2015 - now

  I.T AdministrationInstallation of operating system Windows 7, 8 and 10. Installing the Drivers as per the requirements.Recognized for high energy work ethics, proactive customer service and dedicated team player.Tackles every task with positive attitude and a sense of urgency. Consistently delivers mission-critical projects on schedule, despite intense pressure and short deadlines. Providing support to all desktop and laptop over 1000+ end users.Monitoring ticketing tool system (HPSM) and working on Problem and service Request closures.Giving support to end-users through remote tools such as Cisco WebEx meeting and Windows Remote Administrator.Installing, Configuring and Troubleshooting of Applications such as MS-office, Adobe Products, Oracle, Java versions, Web applications, etc.Installing and configuring new Laptops and Desktops as per the requirement.Providing assistance for local printers & network printers, scanners and miscellaneous peripherals.Giving secure environment to the network infrastructure by installing Symantec antivirus product and updating required patches to critical reduce the vulnerability.Handling escalated issues and business critical issues.Installing Oracle Software?s like 10g Development suite, 10g client, 11g client with prerequisite.Troubleshooting on WiFi related issues and fix them.Installing and configuring VPN Software (RSA Soft token and Cisco any connect)Installing and configuring SAFEBOOT tool MCAFFEE to secure the laptops from unauthorized access.Configuring and troubleshooting on outlook related issues.Handling the Business criticality issues by coordinating with multiple team?s like Wintel, DCS, SOC, SEP and L3 Team etc. on Bridge call.Troubleshooting the problems on (Desktop or Laptops) Maintenance, Configuration, Backing-up data?s, Virus Removal, Patch updates, Configuring Email Accounts.Troubleshooting and solving the Microsoft LYNC.ETC Show less

  • Desktop Support Engineer L2

    Apr 2015 - now

  • System Administrator

    Apr 2015 - now