Frank Mong'are

Experience

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  Kisii County Government

  Sept 2014 - Dec 2014

  ICT Intern

  Essential Job Duties- Manning the IT help desk and providing instant solutions to IT issues.- Keeping up to date all Microsoft operating systems.- Running diagnostic checks and servicing essential IT hardware.- Explaining complex IT issues to non-technical employees.- Identifying and solving IT problems and logging them into the relevant databases.- Installing new systems for all employees.- Providing training for all users.- Repairing and upgrading hardware and ensuring all computers were fully operational.- Creating and maintaining accurate database of all pending and resolved IT issues. Show less

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  Extranet Computers Limited

  Jan 2016 - Dec 2017

  Technical Support Engineer

  Job DescriptionThe Technical Support Engineer is responsible for resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. Also use of email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.Essential Job Duties - Researching and identifying solutions to software and hardware issues.- Diagnose and troubleshoot technical issues, including account setup and network configuration.- Ask customers targeted questions to quickly understand the root of the problem.- Track computer system issues through to resolution, within agreed time limits.- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).- Provide prompt and accurate feedback to customers.- Refer to internal database or external resources to provide accurate tech solutions.- Ensure all issues are properly logged.- Prioritize and manage several open issues at one time.- Follow up with clients to ensure their IT systems are fully functional after troubleshooting.- Prepare accurate and timely reports.- Document technical knowledge in the form of notes and manuals.- Maintain jovial relationships with clients. Show less

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  EcoBank Kenya

  Apr 2018 - May 2019

  Field Technician

  Job DescriptionUnder limited supervision, The Field Technician performs technical and administrative work in supporting and maintaining the Point of Sales (POS) systems and related devices for the Clients. Work involves maintenance and support of all computers (servers, desktops, cash registers, and laptops), databases, networked and standalone printers, label printers, scanning equipment, and all other IT equipment. Essential Job Duties- Supporting and maintaining POS system computers (servers, desktops, cash registers, laptops and tablets).- Supporting and maintaining POS-related devices, like POS printers, scanners and credit card readers.- Supporting and maintaining cell phones and smartphones.- Supporting and maintaining all PBX telephone equipment and handsets.- Supporting and maintaining all scanning equipment, including handheld scanners and wireless access points.- Supporting, training, setting up, and troubleshooting users company-wide.- Preparing various reports; performing special projects. Operating a variety of equipment such as copier, scanner, fax machine, video conferencing, telephone equipment, smartphones, power vault, computer, etc.- Using a variety of computer software such as Office 365, Microsoft Office Suite, Windows Server OS, etc.- Interacting and communicating with various clients and individuals throughout the company.- Performing the installation and configuration of copier, print, and scan functions.- Preparing documentation of all adds, moves, and changes throughout the network.- Performing general administrative/office duties as required, including preparing reports and correspondence, entering and retrieving computer data, copying and filing documents, sending and receiving faxes, answering the telephone, etc.- Performing other related duties as required. Show less

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  VitalRay Health Solutions

  Sept 2019 - Nov 2020

  Information Technology Administrator

  - Managed Active Directory Domain Services for objects management (users, contact, groups, network printers, and network).- Handled Active Directory Administration to provide strategic and tactical direction for Active Directory Services, Identity, and Access Management, Role-Based Access and Control, and Segregations of Duties.- Hands-on administration experience on windows 2012 server - Forest, Domain trust, AD, Distributed File System (DFS), Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), Group Policy, Distributed lists, Windows folder security, and IP filter.- Responsible for on-boarding and handling users, organization devices, and all infrastructure including servers, workstations, routers, etc.- Assisted in installing new/rebuilding servers, configuring service settings, directories, storage, etc. in accordance with standards and project / operational requirements.- Provided remote and hands-on administration of various hardware and desktop applications.- Provided input on hardware and software purchasing, prioritizing return on investment to optimize IT spending.- Administered network server designs, configured network hardware, software and databases and setting up end-user devices access.- Assisted in installing, configuring and management of ESXi servers, Virtual Infrastructure and Virtual Centre.- Provided on-site installations and technical support for windows, MAC OS and Linux workstations.- Prevented transmission of viruses over the network with the effective administration of the Symantec and Sophos Endpoint security management.- Monitored and troubleshot network issues including routers, switches, VPN and Wireless broadband connection for windows 2008 to 2019 servers.- Troubleshoot various network issues that affect solutions and collaborated with staff and outside vendors to resolve complex problems.- Monitored network capacity and performance, as well as diagnosed and resolved complex network problems. Show less

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  VitalRay Health Solutions

  Apr 2021 - Aug 2022

  Senior ICT Administrator
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  Freelance

  Jun 2022 - Aug 2023

  Blockchain Developer
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  Dimetech Group

  Jul 2023 - Jul 2023

  Senior Webmaster