David Miller

Experience

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  TE Connectivity

  May 1997 - Jul 2017

  Senior Team Member managing staff and the development/implementation of a global IT communications program, project/program/portfolio process creation and training, lean program initiatives/training, program and portfolio management PPM tool management (Microsoft Project Enterprise Online), financial planning and analysis, KPI management, policy creation and oversight, college recruiting and on-boarding, global planning for cross-organizational tools, developing business drivers and road-mapping for strategic initiatives success.Major Contributions:• PMI Waterfall/Agile Scrum/Lean/Organizational Behavior Practitioner and Trainer• PMO/Business Office Creation (CIO-Level) for North America/Europe/India• Enterprise Project, Program and Portfolio Planning & Financial Management• End-to-End Project/Portfolio Process Creation & World-Wide Training (300+ PMs)• Executive and Execution-Level IT to Business Unit (Customer) Relationship Management• Change Management/Auditing/Quality Assurance/KPI Establishment & Management• College to Senior Level Recruitment & On-boarding Steering• Communications/Processes/Policies Creation & Steering Show less Senior Team Member and Project Manager for business intelligence software, processes, and procedure management functions at $13.5B global leader in passive electronic components. Oversee internal and customer-facing processes, procedures, report creation, and strategic development to support business intelligence (BI) operations, data warehousing, infrastructures, web server administration, and solution development and deployment. Currently member of team involved in planning and managing company-wide upgrades of Cognos infrastructure and application. Actively involved in employee selection and mentoring.Major Contributions:• Led projects to identify and resolve BI reporting issues related to enterprise Oracle upgrade.• Organized and conducted training on reporting studios within Cognos for east coast locations.• Conducted capacity planning for Cognos infrastructure.• Established and wrote standards for Cognos portal and BI workflow processes. Show less Provided IT systems administration for company’s North American engineering divisions. Maintained and supported all infrastructure, products, processes, and requirements. Carried out workstation, server, and application administration in UNIX, Linux, and Windows environments. Performed installations, maintenance, shell scripting, and disaster recovery contingency planning. Oversaw systems security and conducted IT audits. Managed software licenses and vendor relations.Major Contributions:• Served as Head Administrator and Project Manager for evaluation, testing, QA, and development of all software utilized by several thousand engineers.• Planned and led installation of software for GM, Honda, Ford, and other customers. • Member of steering committee to introduce Redhat Linux into engineering environment.• Project managed creation of automated process to certify Linux servers to audit standards.• Created and instructed technical courses for employees and management.• Directed formulation of disaster recovery documents and procedures.• Member of senior administration team committee that evaluated, tested, and recommended infrastructure hardware and communication products. Show less

  • Global IT PMO Program Creator & Manager (40 hr/wk)

    Jan 2012 - Jul 2017

  • Business Intelligence Engineer (40 hr/wk)

    Jan 2007 - Dec 2011

  • IT Enterprise Infrastructure Administration (40 hr/wk)

    May 1997 - Dec 2006
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  Central Penn College

  Jan 2003 - Jan 2017

  Adjunct Professor (courses/hours as needed)

  Instruct undergraduate courses for private college serving Central Pennsylvania region. Classes include Business Principles, Information Technology, Business Management, Ethics, and Leadership.Major Contributions:Recently selected to instruct graduate courses in business and information systems.Involved in course, instructional material, and product delivery planning

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  The Hershey Company

  Oct 2017 - Mar 2018

  Enterprise Project Lead (40 hr/wk)

  Enterprise-Level Project Lead - PMO Development and Improvement - Change Management - Lean Processes - Agile Scrum Proliferation and Training - Business Relationship Management

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  Commonwealth of Pennsylvania

  Apr 2018 - now

  Information Technology Business Relationship Manager (37.5 hr/wk)

  Key liaison between information systems and business (operational) groups for the Commonwealth of Pennsylvania. Responsible for establishing and improving IT project/program/portfolio processes, Lean adoption, change management, and effective communication channels with key agencies such as the PA Dept. of Education, PA Governor's Office, PA Office of General Counsel, PA Office of Inspector General, PA Office of General Services, PA Office of Administration, and many more.Establishes and maintains relationships with internal and external stakeholders to align technology solutions with business strategies.Participates in meetings between business areas and IT staff to negotiate commitments from the initial request to final implementation. Advises on options, risks, costs versus benefits and the impact on services, processes or other IT priorities.Communicates with business areas and IT staff to ensure awareness of project progress, risks and results. Identifies and mitigates potential problems or conflicts with the delivery of services. Provides strategic consultation.Ensures the business need is addressed by the technical solution and that end users are satisfied.Collaborates with team members to facilitate the project intake and validation process and to provide reporting data and metrics related to the business value realization process. Hires, trains, and supervises Business Analysts and Project Managers of all skill levels.Advises senior management and leadership teams on technical issues, trends and potential risks regarding IT strategies and service processes.Participates in change management initiatives involved with the enterprise. Ensures frequent communication with stakeholders regarding the impact of the change, advocates the change and mitigates resistance to the change.Participates in business planning and strategy meetings. Researches and evaluates emerging technology to provide recommendations that may enhance business processes. Show less