Andrew Miller

Experience

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  Cisco

  Jul 2005 - Jan 2015

  * Supervise 8 employees, including: project managers, network engineers, and solution architects*Manage all Americas customer delivery and internal projects—up to 20 simultaneous projects.Budgets range from $50k to $2M+; cross-functional team sizes between 2-5 engineersKPIs include cumulative project margin, revenue targets, schedule, resource planning, and customer satisfaction*Direct all organizational team resourcing and collaborate with other Cisco practice teams according to project delivery requirements*Develop and optimize global team governance models in collaboration with organizational counterpartsProject delivery governance; sales-delivery interlock process; external partner governance*Partner with sales team on customer delivery scoping and statement of work (SOW) creation, including SOW language (services and deliverables, party responsibilities), level of effort, and margin analysis*Provide key delivery input into business development activities – new service offer development and current offer enhancements – including technical planning and collateral creation Show less *Key director and leader for all team activities, including all active customer engagements and internal projects for 13 engineers and project managers*Facilitated team collaboration through creative tool utilization and meeting managementMaintained internal sharing sites/wikis and documentation repositories, including ISO complianceLed biweekly team meetings to review project status and general team activities*Ensured compliance with previously developed governance and delivery process models*Collaborated with senior peers and upper management in hiring new project managers and network engineers for the team*Contributed to network design deliverables while managing projects for electric utility company projectsManaged multiple $1+ million projects within United States and CanadaImplemented methodology based on use cases and requirements gathered from key stakeholdersDesigned high level communications network architectures based on customer requirements*Led cross-functional Cisco internal team in smart grid reference architecture developmentCreated and executed architecture development framework for never before designed networksCollaborated with networking experts from many areas including WAN, security and network mgmt.*Proficiencies:Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Project)Oracle Projects, Oracle Primavera P6 Show less *Executed and led governance and portfolio management within VP-wide functional groupDeveloped and implemented project prioritization and tracking methodologySocialized methodology with directors, managers and key ICs to solicit feedback and buy-in*Developed and implemented component qualification of Cisco-wide Pb (lead)-free transition programManaged four contracted personnel and led weekly core team / decision-making meetingPartnered with multiple internal organizations to develop and implement strategy, schedule, processes, metrics and budget Show less

  • Services Delivery Manager

    Aug 2013 - Jan 2015

  • Technical Project Manager

    Jul 2009 - Aug 2013

  • Project Manager

    Jul 2005 - Jul 2009
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  Bit Stew Systems, From GE Digital

  Jan 2015 - Jan 2017

  Bit Stew Systems, From GE Digital, provides the premier platform for handling complex data integration, data analysis, and predictive automation for connected devices on the Industrial Internet of Things (IIoT). Purpose-built for the IIoT, Bit Stew’s MIx Core™ data intelligence platform solves the data integration challenge at scale for complex industrial data environments. * Manage reseller channel for MIx Core, including reseller recruitment, onboarding, training, pre-sales support, and proposal creation* Drive top-line growth through aggressive pipeline movement across reseller and direct channels* Establish processes for account management, proposals, reporting, and overall channel sales operations* Partner with Marketing team to create channel sales collateral and product marketing materials Show less * Provide technical sales support across all US and European sales activities, including architecture development, solution design, scope definition and sales collateral writing (proposals, SOWs, etc.); key milestone: closed first Europe customer for Bit Stew* Provide technical support within the partner development and management team across OEM, reseller, and system integration partners, including partner recruitment, onboarding, sales training, and sales support; examples of partners include Intel, Cisco, General Electric, Trilliant, TTTech, Black & Veatch, Gray Matter Systems, Leidos, and many more* Verticals supported in direct and partner sales include utilities, oil and gas, aviation, and manufacturing* Create thought leadership and marketing collateral in deep collaboration with Marketing team; key milestones: published one white paper and multiple international webinars (Engerati, Energy Central)* Develop and train sales engineering team in Europe from ground up through onsite and remote support Show less

  • Sales Manager

    Apr 2016 - Jan 2017

  • Senior Sales Engineer

    Jan 2015 - Apr 2016
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  Teamworks

  Jan 2017 - Mar 2019

  TeamSynced is a separate product line and business unit within Teamworks providing a value option for lower-division collegiate programs. As General Manager I direct efforts across the business unit - sales, marketing, product, and customer success.The team has significantly impacted TeamSynced's core metrics - y/y ARR growth, gross churn, customer engagement scores, MQLs generated, and product roadmap execution. In addition, TeamSynced's strategic value to Teamworks overall is upwards of 5x+ revenue impact by providing an upsell path and blocking out competition. Show less

  • General Manager, TeamSynced

    Oct 2017 - Mar 2019

  • Senior Manager, Strategy & Operations

    Jan 2017 - Sept 2018
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  Tanium

  May 2019 - now

  Director of Customer Success