Robert W. Boatwright IV, PMP, CSM

Experience

• 

  Ameriprise Financial

  Jun 2003 - Aug 2007

  Financial Advisor

  Provided comprenhensive financial services for clients (Investments, Planning, Insurance, Trust services)

• 

  BB&T

  Jan 2007 - Jan 2009

  Private Banker
• 

  FedEx Office

  Jun 2009 - Aug 2010

  Technology Specialist

  I perform the maintenance, troublshooting, escalation, implementation, and system upgrades for my districts' systems.

• 

  SAIC

  Jul 2010 - Mar 2013

  Deputy Lead for the Software testing team for my unit.

  • Deputy Software Tester

    Jan 2011 - Mar 2013

  • Field Tech Engineer

    Jul 2010 - Nov 2012
• 

  Leidos/ CSRA

  Nov 2011 - Dec 2018

  As the Regional Lead for the Northern Virginia Region, I am responsible for:•Providing supervisory leadership for employees on our team•Delivering status updates to our Regional Lead and customer leads•Managing Service Delivery type requests from customer, tracking from start to completion.•Providing escalation of multiple types of issues from different inputs as necessary.•Managing a politically sensitive environment to maintain an established high level of customer satisfaction.•Delegating and Coordinating maintenance and project items to staff members.•Over 10 years IT experience•Over 2 years testing experience•Over 4 years as IT Lead experienceSpecialties: Hardware and Software replacement and upgrades,LAN maintenance and troubleshooting, server and email maintenance, Alpha and Beta Testing, User Acceptance Testing Show less

  • Project Manager

    Jun 2013 - Dec 2018

  • Regional Manager

    Nov 2013 - Jun 2015

  • Field Office Engineer/Test Manager

    Nov 2011 - Jun 2013
• 

  CSRA Inc

  Jun 2015 - Dec 2018

  Project Manager/Premier Field Engineer

  As a Premier Field Engineer, I deliver high-quality service and solutions in our technology environment. I provide advanced-level software, desktop, admin, and network troubleshooting and service solutions for our client. I also participate in the IT development and documentation efforts for our client.I proactively communicate with Upper Management, on all issues, from analysis through resolution, to keep them informed of project statuses, as well as providing follow-up resolutions to help make certain of customer satisfaction.In addition to my regular duties, I have also gained experience as a Project Manager, and have recently passed my PMP exam. I have successfully led projects that affected over 10,000 users. Show less

• 

  Universal Service Administrative Co. (USAC)

  Dec 2018 - now

  In my role as a Project Manager and Scrum Master for USAC, I support the infastructure teams, as well as the High Cost Program, which provides support to eligible telecommunications companies that in turn offer rates and service to consumers in rural areas that are comparable to those available in urban areas.

  • Project Manager III

    Mar 2023 - now

  • Project Manager

    Dec 2018 - now