William Vallenet

Experience

• 

  Conservatoire de Thionville

  Mar 2015 - Mar 2016

  Piano teacher

  - Taught piano to approximately 150 students, including preparing them for graduation, while replacing four different professors.- Developed customized lesson plans to cater to students' individual needs, ensuring progress and skill development.- Managed student evaluations, provided feedback, and supported students through their musical education journey.

• 

  Papernest

  May 2018 - Mar 2019

  Sales Advisor

  - Provided expert support to individuals during their relocation process, helping them navigate and update various contracts, including energy, internet, and telephony services.- Conducted consultative sales calls to recommend tailored service plans and ensure customer satisfaction.- Achieved sales targets while maintaining strong client relationships and ensuring accurate contract documentation.

• 

  Stuart

  Mar 2019 - now

  - Directed customer support operations for France, Italy, Spain, and Portugal, managing a team of 4. Oversaw BPO operations consisting of approximately 100 Customer Support Specialists - Ensured consistent service quality across markets by standardizing processes and performance management.- Coordinated resources and managed costs effectively to maintain high operational efficiency.- Drove collaboration across teams to improve regional customer experience and resolve cross-market challenges. Show less

  • Process Design Lead

    Apr 2024 - now

  • Customer Support Manager – Southern Europe

    May 2023 - Apr 2024

  • Customer Support Manager – French Market

    May 2021 - May 2023

  • Operations Monitoring Specialist

    Sept 2019 - May 2021

  • Customer Support Specialist

    Mar 2019 - Sept 2019
• 

  Macadam

  Mar 2025 - now

  Head of CX