William Vallenet

William Vallenet

Piano teacher

Followers of William Vallenet416 followers
location of William VallenetBarcelona, Catalonia, Spain

Connect with William Vallenet to Send Message

Connect

Connect with William Vallenet to Send Message

Connect
  • Timeline

  • About me

    Head of CX

  • Education

    • École de Condé

      2012 - 2014
      Brevet de technicien supérieur (BTS) Graphic Design
    • École de Condé

      2011 - 2012
      Mise à niveau en arts appliqués Design and Applied Arts
  • Experience

    • Conservatoire de Thionville

      Mar 2015 - Mar 2016
      Piano teacher

      - Taught piano to approximately 150 students, including preparing them for graduation, while replacing four different professors.- Developed customized lesson plans to cater to students' individual needs, ensuring progress and skill development.- Managed student evaluations, provided feedback, and supported students through their musical education journey.

    • Papernest

      May 2018 - Mar 2019
      Sales Advisor

      - Provided expert support to individuals during their relocation process, helping them navigate and update various contracts, including energy, internet, and telephony services.- Conducted consultative sales calls to recommend tailored service plans and ensure customer satisfaction.- Achieved sales targets while maintaining strong client relationships and ensuring accurate contract documentation.

    • Stuart

      Mar 2019 - now

      - Directed customer support operations for France, Italy, Spain, and Portugal, managing a team of 4. Oversaw BPO operations consisting of approximately 100 Customer Support Specialists - Ensured consistent service quality across markets by standardizing processes and performance management.- Coordinated resources and managed costs effectively to maintain high operational efficiency.- Drove collaboration across teams to improve regional customer experience and resolve cross-market challenges. Show less

      • Process Design Lead

        Apr 2024 - now
      • Customer Support Manager – Southern Europe

        May 2023 - Apr 2024
      • Customer Support Manager – French Market

        May 2021 - May 2023
      • Operations Monitoring Specialist

        Sept 2019 - May 2021
      • Customer Support Specialist

        Mar 2019 - Sept 2019
    • Macadam

      Mar 2025 - now
      Head of CX
  • Licenses & Certifications

    • CliftonStrengths

      Tracy Ho, Executive Coach & Corporate Trainer | Gallup CliftonStrengths & DiSC Certified
      Nov 2024
    • TOEIC

      The TOEIC® Program
      Feb 2012