Fayad Mammadov

Experience

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  GorTelecomStroy

  Feb 2018 - Sept 2018

  Engineer

  - Daily support of local users;- Administration and maintance of peripheral devices (printers, faxes);- Administration of users in local ERP (1C Small Business);- Market research and purchasing of IT equipment

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  Ders Evi

  Oct 2018 - Nov 2019

  IT Specialist

  - Daily support of local and remote users;- Administration of Microsoft Exchange 2013, Active Directory, 1C: Enterprise Server;- Configuration and administration of Office 365 ;- Administration of universal call center software ProCall;- Configuration and maintenance of CCTV system

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  The Landmark Baku

  Nov 2019 - Nov 2022

  - Daily support of head office and tenants users;- Support of Hotel IT systems (Fidelio PMS, Dialock key manager, TNG Fitness software);- Support of interface servers between hotel, restaurant and accounting systems;- Support of Restaurants IT systems (Micros RES 3700 and peripheral devices)- Support and configuration of network equipment;- Administration of Active Directory, ERP Netsis, ERP Logo and their modules;- Administration and configuration of Microsoft 365 tenant (Exchange Online, Microsoft Teams, OneDrive, Sharepoint);- Monitoring of IT Infrastructure using Zabbix; - Registration of incoming requests in ticket system. Show less

  • Information Technology Manager

    Jun 2020 - Nov 2022

  • IT Specialist

    Nov 2019 - Jun 2020
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  HRS Hospitality & Retail Systems

  Nov 2022 - Jul 2024

  Support Services Specialist

  Client Support:-Respond to client inquiries and technical issues related to the Opera PMS through various communication channels.-Troubleshoot and resolve system-related problems to ensure minimal downtime and disruptions to hotel operations.-Offer timely and effective solutions to address client concerns and maintain a high level of customer satisfaction.Implementation and Installation:-Lead the implementation and installation process of the Opera PMS.-Collaborate with project teams, hotel management, and IT departments to plan and execute smooth system deployments.-Conduct pre-implementation assessments and site surveys to gather necessary information for a successful setup.Trainings:-Conduct comprehensive training sessions for hotel staff on how to effectively utilize the Opera system.-Customize training materials to cater to the specific needs and roles of the hotel staff, including front desk personnel, reservation agents, and management.-Provide ongoing support and follow-ups to ensure staff proficiency in operating the system.System Upgrades:Documentation and Reporting:-Log all client interactions, support tickets, and implementation details in IT Service Management (ITSM) and Customer Relationship Management (CRM) systems.-Maintain accurate and up-to-date records of project progress, issues, and resolutions.-Prepare regular reports to track project status and share insights with management. Show less

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  Azerishiq OJSC

  Jul 2024 - now

  Leading IT Specialist

  -Develop and maintain an internal ERP system with all business logic implemented at the database level.-Design and create database packages, procedures, and functions to support ERP functionality.-Administer local IT resources, including Jira, Slack, Microsoft 365, and GitLab (on-premise).-Contribute to web API development using .NET, enabling seamless system integration.-Ensure smooth operations and effective collaboration across the organization.