Alicia Bossa

Experience

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  David Maus Volkswagen South

  Mar 2008 - May 2008

  Customer Relations Manager for Service Department

  •Played a multi-faceted role in all key departments of the dealership. •Maintained and organized customer records to ensure customers were kept current with all vehicle maintenance. •Established and managed the entire rental/loaner division to provide temporary transportation to all customers.•Acted as back-up cashier, back-up receptionist, and administrative assistant to the Service Director. •Handled phone calls on the service drive and set service appointments as needed.Was promoted to flagship Toyota store. Show less

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  David Maus Toyota

  May 2008 - Nov 2009

  Customer Relations Representative

  •Began as Receptionist and promoted to Customer Relations.•Active role was to educate customers on their new purchase in regards to books, keys, and dealership services.•Responsible for following up with all customers to ensure product satisfaction and resolve any customer disputes as necessary through exemplary customer service. •Acted as liaison between customers and the service and parts department alongside the outsourced vendors to facilitate any vehicle maintenance or upgrades. •Coordinated company events and took on managerial roles as deemed appropriate. Show less

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  Toyota of Orlando

  Mar 2012 - Oct 2015

  Assistant Finance Director / Team Lead

  • Supported the Finance Director by verifying the accuracy of all paperwork, packaging special finance deals for the bank, and ensuring deals arrive at the accounting department in a timely manner • Increased customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication; educated customers on key vehicle features • Provided high-level, complex administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions regarding lender portfolios Show less

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  GM Financial

  Oct 2015 - now

  Sr Credit Analyst II / Underwriter

  • Earned the highest underwriting Quality Assurance scores in the branch by reviewing all submitted documentation, eliminating errors and streamlining the underwriting process • Selected by management to co-lead a training class on how to implement industry-leading QA practices and improve branch metrics • Review business developments and monitor trends to develop and implement enhanced forecasting and planning procedures• DE&I Council Member 2024-2026