Sandeep Ghatak

Experience

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  Manipal Institute of Computer Education

  Feb 2001 - Jan 2002

  Senior Faculty

   Instrumentally conducted training to regular and corporate students; managed all the functions of the Training Centre; course co-ordination.  Successfully executed the projects under taken by the centre.

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  Wipro Spectramind

  Jan 2002 - Apr 2004

  Team Lead

   Successfully managed the troubleshooting all kinds of H/W and S/W related issues for customers of DELL Computers; preparing Case Logs of the entire issues trouble shoot.  Played a key role in assisting Junior Team Members in resolving Technical Issues; maintaining all the parameters of Customer Satisfaction Matrix set by DELL Computers/ roster adherences using IEX for the entire team of 14 L1 techs/ track of all the dispatches & disputes for individual L1s and for the team. Distinctively updated Senior Managers with the team status, ranking, individual L1 status and ranking. Felicitated with 2 Quality Improvement Certificates termed as “Pragati”; Letter of Appreciation for a continues score of 100% on customer satisfaction matrices for period of Q4 in 2002 by A V P Operations. Bagged Certificate of Excellence in over all performance for scoring the highest over all score across Q3 in 2003 by V P Operations; Certificate of Excellence for the highest billing productivity across Q3 in 2003 by V P Operations Received Green Belt for being C E Champion for the year 2003, by V P Operations. 收起

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  CSC

  Apr 2004 - Feb 2010

  Associate Manager

  As an Associate Manager : I am looking after CSC Internal EMEA PMO, Global Managed FileNet Services and Global Incident Management. Leads the account-based Program management Office (APMO). Implementing the project management and reporting standards to ensure an account-wide integrated view of all projects associated with the account. Directs infrastructure Lines of Service (LOS) account leads. Develops demand forecasts with account teams assisting LOS to plan and deliver end-to-end services. Works with LOS to interpret and plan projects or workload forecasts. Maintains accountability for account-specific service problems and for prioritizing work requests. Ensures service level agreements are met. Manages the account/business unit cost budget and maintains approval authority for expenditures for the account in line with the authority matrix. Coordinating the resolution of all major incidents. Providing end-to-end ownership of and adherence to the incident management process. Ensuring that all incidents are processed consistently according to their priority status, invoking the major incident procedure as and when appropriate. Delivers incident management services on a day-to-day basis, ensuring consistency of service provision through application of processes, procedures, toolsets, and roles and responsibilities. 收起

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  IBM

  Feb 2010 - Sept 2021

   Experience managing multiple projects with competing priorities. Develop and monitor project schedules and timelines to identify and meet critical mile stones. Deliver the project on the budgeted cost and track the budget. Create the project documents as necessary to detail. Remote project management teams through different geographies. Facilitate the delivery of the Solution Maturing phase of the project by managing the development and approval of Server Solutions Organisation detailed/matured Technical Solution  Document ready for the Implementation phase of the project. Develop detailed implementation plans using MS Project ( or Account Specified tool) to enable delivery of the Technical Solution Document. Conduct Project Definition Workshops with all the stakeholders and produce the written report - the Project Definition Report.  To work with the Delivery Integration Team to ensure that all relevant Teams within IBM and alliance teams are engaged to deliver the service at Implementation. Acts as primary interface to the customer, other vendors and all IBM and alliance personnel associated with the project. 收起 From 1st Jan’2019 till date with IBM as a Project Manager for Communication Sector Market Squad Automation Lead the Squad to identify, plan, and accelerate the deployment of Automation across all Service Areas. Drives FTE savings for the market. Lead Daily Huddle for Squad, and responsible for ensuring Squad team meets objectives and delivery dates. Escalation point for deliverable blockers or stuck progress. Assign responsibility to ensure actions for squad are documented, managed and published in the agreed upon repository. Set up and Drive automation management system with the Market Delivery Executive. Work with Market SDE to ensure staffing requirements are understood and that Market staff is in place. Lead the Squad team to develop Squad priorities. Form relationship with Service Areas, Technical Innovation Squad, and others to ensure Market focus in place for all automation programs in Market. Liaise with various SALs as new LOGO or new scope deals require automation to ensure the automation is scheduled with the Account Automation Leader's overall planFrom 20th Mar’2017 to 31st Dec’2018 with IBM as a Project Manager for Dynamic Automation for steady state accounts. Enhancing client experience, profitability and reliability through service improvement by enhancing existing automata’s and deploying new automates, reducing connection failures and adding new opportunity for automation.From 8th Feb’2010 to Mar’2017 with IBM as a Project Manager for RFSManaging projects of medium to large value, with competing priorities. Ensuring all the projects are within budget and completed within time. Ensuring all project status reports are accurate to date. 收起

  • Project Manager

    Feb 2010 - Sept 2021

  • PM Communication Sector Market Squad

    Feb 2010 - Sept 2021
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  Kyndryl

  Sept 2021 - Aug 2022

  Complex Project Manager
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  Wipro

  Aug 2022 - May 2024

  • Offshore Delivery Manager

    Aug 2023 - May 2024

  • Senior Project Manager

    Aug 2022 - Jul 2023
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  Incedo Inc.

  May 2024 - now

  Technical Manager - Corporate IT