Maedeh Sharif

Experience

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  Accenture

  Jan 2008 - Feb 2019

  Leading a team of ServiceNow consultants, solutioning client business requirements and challenges, to use a single platform (ServiceNow) for orchestrating processes across the enterprise to work faster and smarter. Major activities included: requirements gathering , feasibility analysis, solution design, recruiting, presenting high level overviews, facilitating workshops and request for proposals.People management and mentoring to develop and upsell capabilities to clients as well as enabling career progression. Show less Responsible for end to end delivery of a large transformation project representing research-based pharmaceutical industry, ensuring compliance with a new code: European Federation of Pharmaceutical Industries and Associations (EFPIA) in 33 national associations in Europe.Key activities included: Design and execution of the business processes and creating an implementation strategy for the EFPIA disclosure for the individual countries with respect to each individual’s local country regulations, application of Change Management process and interaction between all entities, training end users on correct data collection from different CRM and ERP systems, overseeing the preparation and publication of an annual code report, ensuring compliance and readiness resulting in end-end deployment. Show less Redesigned and implemented Changes Management process, including tools integration and new team structure, for a large global insurance services client - driving standardisation and consistency across the organisation.Completed gap analysis, Implementation plan, and deliverables which covered high level process maps, process work instructions, and integration with the knowledge base. Held responsibility for approving Emergency Changes and chairing the Change Advisory Board, completing weekly reporting on key metrics and driving continual service improvement reviews and actions. Show less

  • Business & IT Service Manager

    Mar 2017 - Feb 2019

  • Business & IT Service Management Consultant

    Aug 2016 - Mar 2017

  • Business Process Design, Implementation & Change Consultant

    Aug 2015 - Aug 2016

  • Transition & Service Management Consultant – Asset and Data Control Management

    Feb 2014 - Jul 2015

  • Business Process Improvement and IT Change Manager

    Sept 2012 - Feb 2014

  • EMEA Incident Manager & Migration Consultant

    Nov 2011 - Sept 2012

  • Service Design & Migration Consultant

    Oct 2010 - Nov 2011

  • Incident Coordinator

    Jan 2008 - Sept 2010
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  Babylon Health

  Mar 2019 - May 2020

  Agile Delivery Manager

  Primarily responsible for overseeing the delivery of new products and services for the Health Management part of the Babylon app, ensuring end to end project management from ideation to market, ensuring quality assurance. Main focus on the delivery of a £1M service transformation research project focused on the use of technology. Responsibilities included: study design and project scoping , identifying risks and ensuring these are raised to respective functions, ensuring key project milestones are achieved and within budget, managing internal and external dependencies, including suppliers and setting up support models, including identification of functions and resources, ensure compliance from legal, safety and regulatory perspectives throughout the product lifecycle. Show less

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  Amazon Web Services (AWS)

  Jul 2020 - now

  Engagement Manager