Eileen Hession Laband

Experience

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  Boston Children's Hospital

  Jan 1980 - Jan 1987

  Senior Staff Nurse
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  New Medico Healthcare System

  Jan 1988 - Jan 1989

  Marketing Manager
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  Sturdy Memorial Hospital

  Jan 1990 - Sept 1991

  Project Coordinator

  Developed and Implemented clinical and operation projects for the nursing department including implementing a patient classification system, revising the nursing documentation systems, and producing a nursing newsletter.Revised nursing documentation systemsInitiated nursing newsletter

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  Boston Children's Hospital

  Sept 1991 - Nov 2007

  Managed clinical, financial and operational projects for the department of Nursing/Patient Services. Projects included:• Served as Project Manager of Magnet Recognition Program. Achieved designation in 2008.• Submitted hospital data to National Association of Children’s Hospitals and Related Institutions (NACHRI) benchmarking database. Analyzed data to evaluate staffing, quality, and safety.• Participated in National Database of Nursing Quality Indicators (NDNQI) RN satisfaction survey. Chaired Clinical Products Committee 1997-2004; oversaw clinical product change process resulting in cost savings. Show less

  • Project Manager

    Apr 1993 - Nov 2007

  • Nurse Manager

    Sept 1991 - Apr 1993
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  Boston Children's Hospital

  Jan 2008 - Oct 2012

  Patient Safety & Quality Manager

  Provided leadership and project management support for patient safety and quality initiatives in surgical inpatient and outpatient areas.• Used Safety Event Reporting System data to make improvements in medication safety practices and device-associated pressure ulcers.• Obtained grant funding for a multidisciplinary workshop on effective and compassionate communication. Trained 60 clinicians. 98% of participants would recommend the program to colleagues. A three-month follow-up survey demonstrated that participants were using techniques learned in the workshop.• Conducted a qualitative study on pain management for surgical patients, driving the development of new communication practices regarding expectations for pain management.• Participated in a collaborative regarding standardized communication for patient handoffs, establishing best practices and shared experiences. Patient care failures decreased by 20%.• Conducted a quality improvement study on readmissions due to dehydration for patients after tonsillectomy. A new IV hydration protocol was implemented as a result. Readmission rate decreased 82%. Findings published in the Journal for Healthcare Quality.• Ensured regulatory compliance with Joint Commission and Center for Medicare and Medicaid Services.• Participated in hospital sponsored Lean/Six Sigma training. Show less

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  Beverly Hospital, a member of Lahey Health

  Nov 2012 - Oct 2019

  Manager, Patient & Family-Centered Care

  Oversaw the development and implementation of patient experience programs. Managed patient advocate staff and the patient complaint and grievance process.• Led cultural transformation initiative by designing and delivering a training program on organizational values and behaviors, establishing consistent language and buy-in. Trained over 2500 employees.• Developed and delivered communication training programs for over 150 nurses and 40 physicians, building critical skills as measured by HCAHPS scores. Communication scores increased by 40 percentile points over three years. Physicians reported an increase of 24% in their perception of preparedness for difficult conversations.• Improved efficiency and effectiveness of the patient complaint and grievance process by ensuring data integrity and implementing an independent appeals process.• Served as principal investigator for a quality improvement study of family members of ICU patients. Analyzed and benchmarked the results. Made recommendations for improvements that were implemented including standard notifications to family members, daily communication and renovation of the waiting room.• Gave patients and families “a voice” by enhancing the role of the Patient Family Advisory Council. Advocated for and gained acceptance of patients serving on hospital committees. Coached patients on delivering impactful stories that are shared at orientation and Grand Rounds.• Contributed to two successful Joint Commission visits. Served as chapter leader for Patient Rights. Show less

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  EDCO Collaborative

  Mar 2020 - Jun 2021

  School Nurse

  School Nurse for special education middle and high school students

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  Spaulding Rehabilitation Hospital

  Jan 2022 - now

  Quality Measures Coordinator

  Provide Clinical Documentation quality review