Jenna Austin (Douglas)

Experience

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  FreyerMartin

  Jun 2007 - Aug 2007

  Office Assistant

  file, scan, copy financial documents organize office, deal with mailing and file keepingSummer job while living in Germantown, MD over college break

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  National Minority AIDS Council

  Jun 2008 - Aug 2008

  Development Assistant

  paid internship, Washington, D.C. Summer 2008Reviewed and learned grant writing from Grant Writer; extensive donor research and Microsoft Office and Excel useOrganized member contacts; Put together a comprehensive collection of prospective donorsTwo months with the non- profit as a part of studies at Georgetown University

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  More Than Just Ice Cream

  Sept 2008 - Jul 2013

  Marketing/Hiring Assistant

  Server/counter helpPrevious experience stemming from work at TGI Fridays, Panera Bread and Starbucks throughout high school and parts of collegeMarketing/Writing/Editing for EventsWriting/Editing Menu ContentMaintaining e-mail contacts and social networking sitesCreate employment ads; sort candidates; perform interviewsTrain new hires

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  Philabundance

  Feb 2009 - Sept 2009

  Fresh For All Intern

  Helped set up and breakdown free produce distribution sites around the Delaware ValleyTasks included registering recipients, counting recipients and managing volunteersWorked as part of organizational process to open new sites inside the Philadelphia area such as the Northeast

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  WorldTeach

  Jun 2010 - Aug 2010

  Teacher/Student Advisor

  Cape Town, SAOne of 28 selected volunteers Tutored for two weeks in Masiphumelele Township on Cape Peninsula; Career and college application advising, English and reading tutoring Tutored, subbed, and taught at Klineberg Primary in Ocean View Township on Cape Peninsula

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  West Laurel Hill Cemetery & Funeral Home

  Mar 2011 - Jul 2013

  Administrative Coordinator

  Coordinator for Accounting DepartmentDaily work on mail merges, Accounts Receivable, and Accounts Management Independently manage all floral sales for holidays and monthly arrangementsManage annual lot inspection; Create and manage work orders from Inspection ManagerWebsite data editor and organizer for online recordsE-commerce ManagementRecords Management for cemetery properties Volunteer for cemetery events and historical tours

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  Banfield Pet Hospital

  Aug 2013 - Sept 2014

  Lead Client Service Coordinator

  - Manage the flow of the hospital from the front desk, exam rooms and laboratories - Provide quality assistance to clients and pets through schedule management, healthcare services and emergencies - Assist the hospital staff through extra hand teamwork - Maintain optimum organization of the hospital products, equipment, and records- As lead, help implement new ideas and strategies that drive clients into the hospital- Take on the roles of Client Experience Captain and Community Outreach Captain which keep my skill sets in non-profit and marketing sharp- Have created several projects in this position that promote customer and community relationships Show less

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  DoveLewis Emergency Animal Hospital

  Sept 2014 - Mar 2018

  -Manage the hospital administrative team of Client Service Representatives and Client Liaisons, including a Client Service Supervisor and CSR Lead-Create strategic plans for client experience improvements and better client engagement between the hospital teams and pet owners-Contribute to committees for new project implementation and perform specific project tasks to reach committee goals-Conduct performance reviews, hiring, onboarding and payroll management -contribute and create educational soft skill content for @Dove.org-Engage with staff to create professional growth goals and improve team communication Show less

  • Client Experience Manager

    Nov 2017 - Mar 2018

  • Client Service Manager

    Aug 2016 - Nov 2017

  • CSR Supervisor

    Nov 2015 - Jul 2016

  • Client Service Representative

    Sept 2014 - Nov 2015
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  EzyVet

  Apr 2018 - now

  - Direct supervisor with 12 reports amongst the implementation specialists/consultants and their respective project task assignments; requires intense portfolio management- Interview and assess new hire candidates during the recruitment process - Manage a portfolio of projects across 12 Implementation members that ranges between 60-80 projects- Conduct 1:1 reviews of employees, bi-annual performance reviews and performance/ remuneration plans - Develop monthly KPI reporting on process improvements and commit to quarterly strategic initiatives- Reviewing project statistics, creating continued learning content for specialists and presenting to the Implementation Team- Conducting Agile Project management through JIRA, Confluence, FreshDesk, Trello, Mavenlink and other project management tools Show less

  • Customer Relationship Manager

    Sept 2023 - now

  • US Implementation Team Leader

    Nov 2018 - Aug 2023

  • Global Implementation Specialist

    Apr 2018 - Nov 2018