Camila Rivera

Experience

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  American Foreign Service Association

  Jun 2014 - Aug 2014

  Marketing and Advertising Intern
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  Pontificia Universidad Católica Madre y Maestra

  Sept 2015 - Dec 2015

  Teacher Assistant
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  FREDERIC SCHAD

  May 2016 - Jul 2016

  Logistics Intern
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  Maximus Global Services

  Oct 2016 - Dec 2016

  Customer Service Agent & Quality Assurance Intern

  Participated in daily customer service activities at Miami International Airport with the purpose of evaluating the customer service operations to develop a game plan with suggested actions to improve the company's overall performance.

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  Troquelados Dominicanos, S.R.L.

  Feb 2017 - Apr 2017

  Operations Intern

  Worked closely with the Operations Manager and was assigned projects to improve efficiency and quality and reduce waste. I was responsible for analyzing flaws in the crown cap production process and built a project to propose improvements in order to reduce defects and over-processing activities. In addition, I developed a quality plan to establish standards, specifications and sequence of activities relevant to the production of different metal bottle caps.

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  Whirlpool Corporation

  May 2017 - Aug 2018

  Supply Chain Specialist Associate

  Identified non-value added activities, improved internal processes, coordinated outbounds from a warehouse in Atlanta by sustaining close communication with shipping companies and the warehouse itself in order to provide accurate shipment status and ensure a quick customer response and delivery to our customers in the Caribbean.

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  Volvo Construction Equipment

  Sept 2019 - Feb 2020

  Strategy & Business Development Intern

  Assisted the Global Business Development Manager on several tasks and projects from benchmark analysis and research to designing new strategies. Greatest Achievement: Developed a strategy for the company to transition from a single-channel to an omni-channel business model, which I then had the opportunity to present to the company's strategic council.

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  Whirlpool Corporation

  Oct 2020 - May 2021

  Supply Chain Temporary Support

  Provided much needed support to the Caribbean team due to COVID-19 disruptions and therefore assisted in a wide variety of tasks, such as managing suppliers, creating POs, coordinating shipment outbounds, following up on sales orders and following up on the warehouse team to ensure the plan was being carried out as scheduled.

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  Industrias Nigua

  Jun 2021 - May 2022

  Stores Strategic Coordinator

  Developed and implemented strategies to provide an omni-channel experience to B2B customers by integrating, standardizing, and synchronizing multiple sales channels, both physical and digital. Performed product assortment analysis to classify products based on sales performance and demand, to determine discontinuation of certain SKUs, the ideal route to market, ideal store location, and ideal location on shelf. In addition, implemented process improvements, participated in product development, managed and directed projects such as: concept creation, brand identity, digital transformation and e-commerce.Executed the transition towards an integrated communication channel by implementing a chatbot to allow an efficient customer service experience. Show less

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  Nestlé

  Jun 2022 - now

  Currently managing various digital initiatives for the Caribbean Nutrition business, including launching an optimized website, designing CRM journeys and email programs. Collaborating with marketing managers to enhance digital media strategies, building relationships with external clients to boost the eCommerce portfolio and product pages. Working closely with agencies to enhance SEO and drive website traffic. Additionally, leading the design of service brand strategies to increase registrations, collect first-party data, and elevate brand awareness. Show less Leading category management and e-commerce initiatives for the Nutrition business, analyzing market data and insights and coordinating projects to improve business performance.-Sample Dropping project coordination and execution to improve TOP OF MIND of brands.-Building eCommerce plans per category on eRetailers' sites and Last Mile Delivery platforms to increase online brand awareness and consideration.-Category management analysis by channel, creating planogram proposals and POS execution guidelines to implement and sustain our Picture of Success across all channels.-Analysis of prescriptions data and pharmacy channel market share and trends, identifying new players, threats and opportunities. Show less

  • Ebusiness Manager

    Oct 2024 - now

  • Business Development Specialist

    Nov 2023 - Oct 2024

  • Regional Commercial Analyst

    Jun 2022 - Nov 2023