Ralph Moore, PMP, ITIL, SSM

Experience

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  CSC

  Aug 1998 - Jan 2010

  Manages portfolio of IT projects, covering diverse scope of activities such as IT network infrastructure improvements; web and other software application development; A/V and VTC smart conference room design and build-out; and implementation of IT and telecommunications solutions supporting emergency response management and deployment. Supervised all aspects of financial management for IT infrastructure and related services program, including proposal development for new and enhanced IT services, pricing, contracts administration, billing, Government working capital fund (WCF) administration, and analysis of financial performance. Oversaw procurement processes ensuring the program adheres to Government approved purchasing practices. Coordinated staffing and ensured assigned customer, program and vendor resources were equipped to meet objectives and were achieving or exceeding those objectives. Served as program liaison both to Government Technical Monitors (TMON) and Technical points of contact (TPOC) as well as to sub-contracted product and service providers. Show less Supporting Virtual Data Center operations for the Office of Federal Student Aid within the US Department of Education: Oversaw all aspects of financial management, including proposal development for new and enhanced IT services, pricing, contracts administration, billing, and analysis of financial performance. Re-engineered the program’s new service offering development processes, tools and templates, resulting in a reduction in turn-around time on requirements from as much as two months to under 2 weeks. These changes contributed to a growth in overall contract value of $37.4M over two years, including the award of a contract extension and a follow-on contract. Working closely with the Government Contract Officer (CO) and Contract Officer’s Representative (COR), extended the process re-engineering effort into the demand side by helping the Government improve its process for developing and submitting service requirements, including participating in the design review team for a requirements tracking system. In addition to providing Business Management leadership, served as deputy Program Manger, and advised business development efforts for Education Account. Show less Support EDNet (IT Services) for Office of Chief Information Officer of the US Department of Education: Managed all aspects of financial management, including cost estimating, budgeting and controlling, invoicing, and time and expenses reporting. Directed financial and administrative support staff in creation and delivery of labor reports, financial reports, and executive briefings. Led in the design and implementation of financial control processes and procedures, enlisting the support of numerous staff from several divisions of CSC, across multiple departments within those divisions. Regularly interfaced with Contract Officers (COs), Contract Officer Representatives (CORs) and various Executive and Senior Managers to ensure customer satisfaction. Show less

  • Deputy Program Manager

    Oct 2008 - Jan 2010

  • Business Manager

    Apr 2006 - Oct 2008

  • Business Manager

    Apr 2005 - Apr 2006

  • Project Manager/Business Analyst

    Aug 1998 - Apr 2006
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  SCI Consulting

  Jan 2010 - Jun 2010

  Vice President, Business & Management Services

  Managed delivery of timely, high-quality Business Consulting, Management, and IT services to the United States Coast Guard, via tasks awarded through the DHS Eagle Contract (Functional Category 2, Tier 1). Stood up a new line of business focused on delivering Video Teleconferencing (VTC) capabilities, smart conference room design and deployment, and other integrated Audio/Visual (A/V) technology solutions.

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  Independent Consultant

  Jun 2010 - now

  Management Consultant

  Providing Program, Project, and Business Operations Management consulting in Federal and commercial contexts. Supplying Management Consulting, Business Development and Capture Management support to small disadvantaged businesses.

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  TWD & Associates, Inc.

  Jan 2011 - Nov 2017

  I am managing the implementation of a Single Point of Contact Service Desk as the entry point for Service Management, Incident Management and Knowledge Management. I serve as the primary contract interface with the IT Operations Service Delivery Manager, providing Service Catalog of Voice Communications, Mobility and Wireless services, Service Desk, Conference Room Scheduling and Facilitation, Multimedia Engineering, Desktop Support, Multi-function Devices, ITSM, and more. I manage a diverse team of 30 IT professionals performing Asset Management, Change and Configuration Management, Service Desk, Desktop Support and Multimedia Management tasks in support of 5000+ US Navy NAVSEA Command Headquarters Military, Civilian and Contractor users. I also consult with executive leaders in NAVSEA's Enterprise Information Technology Office in reviewing and enhancing its Service Strategy and Service Design development efforts. Show less

  • Service Manager

    Aug 2015 - Nov 2017

  • Project Manager - Help Desk Support

    Nov 2012 - Aug 2015

  • Enterprise Infrastructure Division Manager

    Jan 2011 - Nov 2012
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  ActioNet, Inc.

  Nov 2017 - Sept 2023

  Account Manager (Transportation) - Capture Manager, Program Manager, Operations Manager

  Leading a multifunctional team of IT professionals in delivering high quality and high value IT Solutions, Services and Support to the U. S. Department of Transportation.

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  BAE Systems, Inc.

  Sept 2023 - now

  Sr. Program Manager