Destini Williams

Experience

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  T-Mobile

  Jun 2008 - Jan 2011

  Customer Service Representative

  As a customer service representative I answered customer inquiries, took payments, provided account audits to ensure that customers were in the right type of account, and suggested products and services based on having a "right-fit" conversation with the customer.

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  PNC Financial Services

  Sept 2011 - Sept 2012

  Customer service and Sales Associate

  As a Customer Service and Sales associate I am responsible for all teller functions including but not limited to handling cash deposit, balancing cash drawer, conducting transactions, filing paperwork, following bank rules and regulations. My role also includes the one-on-one interaction with customers where I assist them in opening/closing accounts, the loan/lending process, suggesting products and services to enable the customer to bank with ease.

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  Tennessee State University

  Mar 2013 - Mar 2015

  Financial Aid Assistant

  My responsibilities were assisting with applying Federal Financial Aid money to students accounts. Reporting in a fiscally responsible manner and assisting university personnel with scholarship applications, applying financial aid and grants. I also counseled students and parents on Federal Financial Aid rules and best practices.

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  Middletown City School District

  Dec 2015 - Sept 2017

  Director of Communications & Community Relations Projects

  My responsibilities include communicating district news and events to media outlets, business partners, district personnel/students, and community stakeholders. Coordinated organization of 5-year District Strategic Plan committee and planned Kick-off party Collaborated with strategic planning team to rebrand district including promotional material and creation of marketing and engagement strategy Communicated with local news and radio anchors on behalf of the district executive team Wrote technical reports, news briefs, and curated social media content to inform and engage both internal and external stakeholders Attended community events on behalf of the district and participated in National School Public Relations Association as a scholarship recipient for career and service Analyzed stagnant social media engagement and created strategic plan to grow page follows from 500 to 2000 followers in less than one year Partnered with Middletown City Government Officials and various community organizations to launch district initiatives and increase community buy-in and trust of new and updated district decision-making processes Show less

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  Boys & Girls Club of Middle Tennessee

  Oct 2017 - Aug 2018

  Project & Programs Coordinator

  Working as the Program Director of the Preston Taylor Boys & Girls Club in Nashville, Tennessee is a rewarding position as a non-profit manager in a nationally recognized organization. Planning events, supervising staff, connecting with community leaders and impacting youth positively is all in a day's work. Great Futures Start Here! Handled the company’s online presence and increase page analytics by 20% due to automated post creation  Created summer and in-school programming schedule via GSuite collaboration tools Spearheaded collaborative working groups for 5-+ partners to increase project buy-in for educational and community-based partners Purchased monthly supply requests and managed an operational budget of $800,000+ Show less

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  Metro Nashville Public Schools

  Sept 2018 - Feb 2021

  Community Engagement Project Manager

   Oversaw community events logistics with a 76% increase in participation Coordinated department communication for 150+ internal and external stakeholders Spearheaded collaborative working groups for 5-+ partners to increase project buy-in for educational and community-based stakeholders Project Management/CSM System Experience: Monday.com, Trello, Asana, CANVA, EMMA, Mailchimp

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  Catholic Charities of Tennessee, Inc.

  Jun 2020 - Mar 2021

  Assistant Program Manager

  Director of a Flagship Family Resouce Center that serves North Nashville. Working alongside other community organizations and partners to bring resources and access, and create opportunities for financial freedom, affordable housing, and equitable access to healthcare through the creation of programs and services. Managed and balanced $1,000,000+ budget for 5 departments Oversaw 20+ community projects and manage contracts for contract and community partners Resourced 10,000+ residents during the Nashville Tornado Outreach Provided semi-annual integration and status updates/metric reports regarding piloted programs to executive leadership utilizing internal repositories Strategized with community leaders to advocate for community improvements and initiatives leading to the creation of an 80% increase in economic conditions for North Nashville residents receiving services Exemplified Family Resource Center national standards and core values as defined by the Natioinal Family Support Network  Lead program innovation team that created 10+ community certificate programs for job seekers Planned community training work sessions to increase work readiness skills for job seekers by 60% Show less

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  The F.I.N.D Design

  Sept 2021 - now

  Director of Programmatic Innovation

  Working and advocating for Black and Brown Girls Everywhere ❤️❤️ Disrupting the Abuse to Prison Pipeline! Manage and balance the programmatic budget for multiple community projects $500,000+ annually  Oversee both external and internal stakeholder engagement  Coordinate development/revision of learning and development curriculum Track Measurable outcomes for team projects by survey creation and Excel spreadsheet data tracking on grant deliverables for 10+ grants Evaluate overall program processes and create relevant Standard Operating Procedures for programming and development department Review & Track expenses and invoices for compliance reporting to Executive Leadership Communicate project progress and updates via weekly email correspondence, quarterly meeting, and annual report Utilize Agile methodology to develop, launch, and track new and existing programs Show less

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  Boys & Girls Clubs of America

  Sept 2023 - Aug 2024

  Director of Youth Development Learning Development

  Training Development Core Functions: Develop competency-based trainings and supplemental resources for various delivery methods to include in-person and digital delivery. Develops competency-based trainings based on adult learning principles in a range of modalities. Leads and supports the development of content on a range of topics related to positive youth development. Develops supplementary training resources to support greater impact. Facilitate trainings as needed.Professional Learning DevelopmentCore Functions: Develop the standards, processes, systems, and tools for the development of professional learning development resources. Support the design and implementation of a consistent system for development, redevelopment, and refresh of learning development resources. Support the implementation and application of instructional design standards inclusive but not limited to safety, inclusion, and universal language. Partner with teams to integrate training and professional development resources and opportunities into their work to further drive outcomes.Incorporate evaluation findings and emerging best practices in instructional design to strengthen training materials and support youth outcomes. Support the development and release of content on Spillett Leadership University and other BGCA platforms as relevant. Portfolio and Project Management Core Functions: Develop operational procedures for learning design and development. Establishes and manages funding deliverables for learning design. Develops processes for effectively managing external contractors. Effectively manage projects within portfolio inclusive of deliverables, budget, vendors, partnerships, and internal and external communications. ActivationCore functions: Support the execution strategy to scale NTI across the Movement. Support the implementation, promotion and adoption strategy for NTI to decentralize training across the Movement. Show less