Muhammad Umar Shafiq

Experience

• 

  CureTriangle

  Sept 2016 - Dec 2016

  Marketing officer
• 

  Zaka brothers pvt ltd

  Dec 2016 - Mar 2017

  Purchase Officer

  1. Developing procurement strategies that are inventive and cost-effective2. Sourcing and engaging reliable suppliers and vendors.3. Negotiating with suppliers and vendors to secure advantageous terms4. Approving purchase orders and organizing and confirming delivery of goods and services.5. Overseeing and managing the IT systems that track shipments, inventory, and the supply of goods.6. Preparing procurement reports.

• 

  PTCL.Official

  Mar 2017 - now

  • Providing quality Customer Services to clients via different communication channels.• Preparing/escalating regular progress reports to higher management.• Log and resolve customer issues related to services. • Identify common issues and provide feedback for improvement to stakeholders.• Confirming active subscriber’s growth by meeting Division’s sales targets.• Aligning Subdivisions with company’s core values. • Providing quality Customer Services to clients via different communication channels.• Preparing/escalating regular progress reports to higher management.• Log and resolve customer issues related to services. • Identify common issues and provide feedback for improvement to stakeholders.• Confirming active subscriber’s growth by meeting subdivision’s sales targets.• Aligning Subdivision with company’s core values.

  • Business Operations Manager

    Feb 2022 - now

  • Assistant Manager

    Apr 2017 - Feb 2022

  • Management Trainee

    Mar 2017 - Apr 2017
• 

  Pakistan Telecommunication Company Limited

  Sept 2024 - now

  Sales Manager