Katie LeBlanc

Katie LeBlanc

Assistant Manager & Customer Service Representative

location of Katie LeBlancGreater New Orleans Region

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  • Timeline

  • About me

    Production Manager @ Plush Appeal LLC | Driving Operational Efficiency

  • Education

    • Thomas Jefferson High School

      2008 - 2011

      Activities and Societies: Soccer

    • University of New Orleans

      2011 - 2015
      Bachelor’s Degree Hotel, Restaurant, and Tourism

      Minored in Management. Received a certificate from the American Hotel and Lodging Association for Front Desk Operation. Completed HRT classes in cost control, legal environment, and marketing. Also completed Management classes in human resource, business communication and organization behavior & systems. Other classes completed are accounting, finance, and economics.

  • Experience

    • Breaux Mart

      May 2009 - Oct 2012
      Assistant Manager & Customer Service Representative

      Worked in customer service and was responsible for managing money, completing a manager report, closing the store, and helping customers with any problems or concerns.

    • Zea Rotisserie & Grill

      Sept 2012 - Aug 2014
      Server

      Provided excellent food service at a full-service restaurant.

    • Crothall Healthcare Interim LSU Hospital

      Oct 2014 - Apr 2015
      Operations Manager of Environmental Services

      Assisted the Director in overseeing a department of 65 FTE’s (Monthly $115K). Monitor supply inventory and submitted weekly supply order requisitions (Monthly $45K). Responsible for staff schedules, payroll, vacation, and sick time. Worked closely with HR to ensure that all HR Regulations were met. Responsible for interviewing, hiring, and training. Oversaw employee corrective action, employee development plans, and annual appraisalsMonitors and ensures that the department achieves its monthly quality metrics. Patient Room Cleaning, Work Order Resolution, Patient Satisfaction. Quality Inspections (Patient, Customer, Employee Inspections). Partner with Infection Prevention to improve overall cleanliness. Quality Inspections, ATP Testing Special Cleaning (Air Borne, Contact, and Droplet Isolation Cleaning). Oversaw the OR post case & Terminal CleaningResponsible for Safety Compliance. New Hire Safety Training, Quarterly Safety Inspections. Injury Reports and follow up care for injured employees. Worked with Safety Officers to be OSHA compliance. Show less

    • Plush Appeal LLC

      Jun 2015 - now
      Production Manager
  • Licenses & Certifications

    • American Hotel and Lodging Association for Front Desk Operation

      May 2013