Lorraine Knox

Experience

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  VERISIGN

  Jan 1997 - Jan 2011

  Sr. Software Engineer/Project Lead

  • Managed telecommunication software, leading multiple project teams on new development for client billing applications while supporting existing applications. • Responsible for developing/testing/maintaining custom bill formats. • Maintained functional specifications and requirements documents for each project. • Responsible for developing this software in a client server environment, utilizing several development applications, databases, and processing languages. Key Achievements• Developed a scalable application for nightly batch processing for several departments, reducing processing time by 60%. Show less

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  Ingenious Med

  Jan 2014 - now

  Implementation Project Manager

  • Managed multiple implementation projects simultaneously for varied types of clients, including hospital management groups, hospital-contracted providers, acute care hospitals and large integrated managed care consortium's. • Maintained milestones/deliverable's by applying best practice processes and procedures. • Conducted kickoff meetings and weekly status meetings with key stakeholders thru project duration. • Collaborated with cross functional organizations internally and externally. • Liaison between internal integrations department with external EHR IT departments for HL7/ADT Feeds and internal/external clients for development with outbound direct funds transfer (DFT) providers. • Participated in Agile Sprint discussion with development teams internally/externallyKey Achievements• Implemented approximately 150 projects, over 1400 user licenses, which has a recurring revenue of approximately 1.7 million dollars.Job Description - Manages all aspects of customer deployment activities for IM's solutions. Defines project scope and objectives, taking projects from original concept through final implementation. Develops detailed work plans, schedules, and status reports. Oversees and coordinates all aspects of projects, working with multiple departments and stakeholders to ensure tasks are completed timely and accurately. Acts as a single point of contact for projects, interfacing with all areas affected by the project including end users, management, IT, and cross-functional departments, both customer and internal resources. Recommends and takes action to direct the analysis and solution to problems. Maintains an attitude of flexibility and an ability to apply project management expertise and discipline to other key initiatives within company, including special projects, strategic efforts, etc. Participates in project forecasting, including kick-off dates, go-live dates, effort, and financials. Show less

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  BlueCross BlueShield of Tennessee

  Jul 2019 - now

  Associate Project Manager, PMP