Akshay Narang

Akshay Narang

Cadet

Followers of Akshay Narang2000 followers
location of Akshay NarangGreater Kitchener-Cambridge-Waterloo Metropolitan Area

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  • Timeline

  • About me

    Experienced System Administrator | Project Coordinator | DevOps Engineer

  • Education

    • Seth Jai Parkash Mukand Lal Inst. of Engineering & Technology

      2014 - 2018
      Bachelor of Technology Information Technology
    • Conestoga College

      2023 - 2024
      Post graduate degree Project Management A

      Activities and Societies: Conestoga student inc coordinator

  • Experience

    • NATIONAL CADET CORPS - India

      Jan 2014 - Jan 2017
      Cadet
    • Tata Consultancy Services

      Jan 2015 - Jan 2017
      Campus Ambassador
    • Tunic

      Dec 2016 - Jun 2018
      Organiser

      Organizing Events, Coordination, filling aspiring minds with enthusiasm and knowledge, gathering students and helping with workshops.

    • Health Care At Home

      Jun 2018 - May 2019
      Business Acquisition Manager

      Business Development Role - Catering Business Needs, Interaction based on Renewal orders, escalation calls, acted as a glue between pharmacists pan India and abroad and consumers, acted as a personal dietician for few Elite clients, Handling CRM Oddo and Excel for reviews and used power point as a mode of presentations, Handling resolution rate above 80%, Upsell

    • Concentrix

      Jun 2019 - Jul 2022
      Technical Advisor II

      Working as a technical advisor for a process of Windows for client Microsoft. Dealing with clients of US and CANADA !

    • Real Time Data Solutions (RTDS)

      Dec 2022 - Sept 2023
      Cloud Telephony Engineer II

      Enterprise technical support- Maintaining SLA's, Handling, Email Communications to corporates, scheduling meetings for technical issues, Network support, CRM handling, Documentation over Excel and Other tools

    • Real Time Data Services

      Dec 2022 - Sept 2023
      Level 2

      Supervising a team of 6 people, Checking if they are meeting SLAs, Supporting clients, Resolving their queries, Taking Demonstration calls, Aligning Meeting to resolve escalations, Team Building, CSAT Rating Upgradatipn

    • WeStaffPros

      Jun 2024 - now
      Technical Support Analyst
  • Licenses & Certifications

    • NCC c certificate

      National Cadet Corps
      Sept 2014