Akshay Narang

Experience

• 

  NATIONAL CADET CORPS - India

  Jan 2014 - Jan 2017

  Cadet
• 

  Tata Consultancy Services

  Jan 2015 - Jan 2017

  Campus Ambassador
• 

  Tunic

  Dec 2016 - Jun 2018

  Organiser

  Organizing Events, Coordination, filling aspiring minds with enthusiasm and knowledge, gathering students and helping with workshops.

• 

  Health Care At Home

  Jun 2018 - May 2019

  Business Acquisition Manager

  Business Development Role - Catering Business Needs, Interaction based on Renewal orders, escalation calls, acted as a glue between pharmacists pan India and abroad and consumers, acted as a personal dietician for few Elite clients, Handling CRM Oddo and Excel for reviews and used power point as a mode of presentations, Handling resolution rate above 80%, Upsell

• 

  Concentrix

  Jun 2019 - Jul 2022

  Technical Advisor II

  Working as a technical advisor for a process of Windows for client Microsoft. Dealing with clients of US and CANADA !

• 

  Real Time Data Solutions (RTDS)

  Dec 2022 - Sept 2023

  Cloud Telephony Engineer II

  Enterprise technical support- Maintaining SLA's, Handling, Email Communications to corporates, scheduling meetings for technical issues, Network support, CRM handling, Documentation over Excel and Other tools

• 

  Real Time Data Services

  Dec 2022 - Sept 2023

  Level 2

  Supervising a team of 6 people, Checking if they are meeting SLAs, Supporting clients, Resolving their queries, Taking Demonstration calls, Aligning Meeting to resolve escalations, Team Building, CSAT Rating Upgradatipn

• 

  WeStaffPros

  Jun 2024 - now

  Technical Support Analyst