Experience

• 

  Global service telecomunicações ltda

  Feb 2006 - Nov 2007

  Auxiliar administrativo

  Principais responsabilidades: Era responsável pelo planejamento mensal das visitas técnicas e acompanhamento com os clientes.

• 

  Colchões ortobom

  Mar 2008 - Oct 2009

  Assistente gerente

  Principais responsabilidades: Responsável pelo plano de vendas da empresa, atuando diretamente na definição do portfólio de produtos, controles e estratégias de vendas, de comunicação, promoção e fidelização de clientes.Atuação na área administrativa financeira da empresa, como inventário mensal, planejamento, fluxo financeira e logística do recebimento dos produtos.

• 

  Saraiva

  Mar 2012 - Jun 2012

  Vendedor de varejo

  Principais responsabilidades: Responsável pela venda de livros acadêmicos com metas diárias de venda, organização do estoque, solicitação de novos produtos, reposição dos mesmos nas prateleiras e atendimento ao cliente.

• 

  Csu digital

  Aug 2012 - Nov 2012

  Call center agent

  Atendimento ao cliente terceirizado para antiga empresa NET.Vendas de serviços como internet, tv a cabo e telefone.

• 

  Itaú unibanco

  Jan 2013 - Jun 2017

  Finance analyst/bank teller

  From Janeiro/2013 to agosto/2015Managed the sale of diverse retail products, including capitalization, pension, insurance, andpersonal credit offerings.Specialized in credit renegotiation, operational services, treasury functions, and cultivatingcustomer loyalty.From agosto/2015 to julho/2017Principais atividades:Demonstrated effective leadership in managing customer service operations, activelyengaging with clients to address inquiries and resolve issues related to the bank's diverserange of products.Additionally, took charge of payroll processing, efficiently handled accounts payable tasks,and played a pivotal role in the strategic management of the bank's website.Successfully maintained a high standard of service delivery and contributed to the seamlessfunctionality of financial and operational processes. Show less

• 

  Grupo acreditti

  Jun 2018 - Aug 2018

  Consultor financeiro

  Segmento jurídico, atuam direto com juros abusivos. Orientador e consultor de contratos financeiros.

• 

  Era almancil

  Mar 2021 - May 2021

  Consultor comercial
• 

  Manpowergroup

  Oct 2021 - May 2022

  Customer service attendant

  Collaborated consistently with colleagues and cross-functional departments to streamlineoperations.Diligently documented customer interactions, transactions, comments, and complaints,maintaining accurate records.Offered valuable feedback to enhance the efficiency of the customer service process andconsistently delivered professional and satisfactory customer support, ensuring optimalcustomer satisfaction.

• 

  Bnp paribas

  May 2022 - Mar 2023

  Sales costumer consultant

  Exhibited prompt responsiveness to customer inquiries by employing effectivecommunication strategies across diverse channels, ensuring a seamless and satisfactoryinteraction experience.Demonstrated proficiency in addressing and resolving customer complaints, prioritizing swiftresolution while maintaining a strong emphasis on effective communication to enhanceoverall customer satisfaction.