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Wagner Junior

Wagner Junior

Auxiliar administrativo

Followers of Wagner Junior410 followers
location of Wagner JuniorMielec, Podkarpackie, Poland

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  • Timeline

  • About me

    Entrepreneur - Business Administration - Digital Marketing

  • Education

    • Universidade Paulista

      2012 - 2016

    • London Business School

      2020 - 2021
      Master Digital Marketing: SEM, SEO, Social Media and Beyong

  • Experience

    • Global Service Telecomunicações LTDA

      Feb 2006 - Nov 2007
      Auxiliar administrativo

      Principais responsabilidades: Era responsável pelo planejamento mensal das visitas técnicas e acompanhamento com os clientes.

    • Colchões Ortobom

      Mar 2008 - Oct 2009
      Assistente Gerente

      Principais responsabilidades: Responsável pelo plano de vendas da empresa, atuando diretamente na definição do portfólio de produtos, controles e estratégias de vendas, de comunicação, promoção e fidelização de clientes.Atuação na área administrativa financeira da empresa, como inventário mensal, planejamento, fluxo financeira e logística do recebimento dos produtos.

    • Saraiva

      Mar 2012 - Jun 2012
      Vendedor de varejo

      Principais responsabilidades: Responsável pela venda de livros acadêmicos com metas diárias de venda, organização do estoque, solicitação de novos produtos, reposição dos mesmos nas prateleiras e atendimento ao cliente.

    • CSU Digital

      Aug 2012 - Nov 2012
      Call Center Agent

      Atendimento ao cliente terceirizado para antiga empresa NET.Vendas de serviços como internet, tv a cabo e telefone.

    • Itaú Unibanco

      Jan 2013 - Jun 2017
      Finance Analyst/Bank Teller

      From Janeiro/2013 to agosto/2015Managed the sale of diverse retail products, including capitalization, pension, insurance, andpersonal credit offerings.Specialized in credit renegotiation, operational services, treasury functions, and cultivatingcustomer loyalty.From agosto/2015 to julho/2017Principais atividades:Demonstrated effective leadership in managing customer service operations, activelyengaging with clients to address inquiries and resolve issues related to the bank's diverserange of products.Additionally, took charge of payroll processing, efficiently handled accounts payable tasks,and played a pivotal role in the strategic management of the bank's website.Successfully maintained a high standard of service delivery and contributed to the seamlessfunctionality of financial and operational processes. Show less

    • Grupo Acreditti

      Jun 2018 - Aug 2018
      Consultor Financeiro

      Segmento jurídico, atuam direto com juros abusivos. Orientador e consultor de contratos financeiros.

    • ERA Almancil

      Mar 2021 - May 2021
      Consultor comercial

    • ManpowerGroup

      Oct 2021 - May 2022
      Customer Service Attendant

      Collaborated consistently with colleagues and cross-functional departments to streamlineoperations.Diligently documented customer interactions, transactions, comments, and complaints,maintaining accurate records.Offered valuable feedback to enhance the efficiency of the customer service process andconsistently delivered professional and satisfactory customer support, ensuring optimalcustomer satisfaction.

    • BNP Paribas

      May 2022 - Mar 2023
      Sales Costumer Consultant

      Exhibited prompt responsiveness to customer inquiries by employing effectivecommunication strategies across diverse channels, ensuring a seamless and satisfactoryinteraction experience.Demonstrated proficiency in addressing and resolving customer complaints, prioritizing swiftresolution while maintaining a strong emphasis on effective communication to enhanceoverall customer satisfaction.

  • Licenses & Certifications

    • Prêmio Rotário de Liderança Juvenil

      Rotary Club
      Apr 2018