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Rafiq Redza

Rafiq redza

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location of Rafiq RedzaBandaraya Melaka, Melaka, Malaysia
Phone number of Rafiq Redza+91 xxxx xxxxx
Followers of Rafiq Redza129 followers

  • Timeline

    Feb 2018 - Nov 2019

    Customer Care Officer

    Maxis
    Nov 2019 - Jan 2022

    Customer Care Officer

    Singtel
    Current Company
    Jan 2022 - Apr 2024

    Product Marketing Executive

    Deriv
    Malacca, Malaysia

  • About me

    Retention Executive

  • Education

    • Universiti teknologi mara

      -
      Diploma of education applied science

    • Universiti teknologi mara

      -
      Diploma in applied science applied science

  • Experience

    • Maxis

      Feb 2018 - Nov 2019
      Customer care officer

    • Singtel

      Nov 2019 - Jan 2022
      Customer care officer

      - Managing order for internet fiber & telephone line installation request.- Adhere to sales team request based on client’s requirement, within the stated SLA.- Providing Saas product alongside the main request.- Handling billing charges to ensure that client is being charged correctly during their contract.

    • Deriv

      Jan 2022 - Apr 2024

      - Develop product positioning and messaging that differentiate our products in the market and resonate with customers.- Create go-to-market strategies and launch plans for new products and features, collaborating closely with product development, sales, and marketing teams.- Collaborate with stakeholders to prioritise features, enhancements, and new product ideas. Define and maintain a product roadmap that outlines the strategic direction and timeline for product development. - Resolve customer inquiries via live chat in a timely and professional manner.- Troubleshoot issues and provide solutions to clients'inquiry, working across teams to find the solution.- Educate customers on Deriv products and services.- Gather customer feedback and provide suggestions for improvement.

      • Product Marketing Executive

        Jan 2024 - Apr 2024

      • Customer Service Representative

        Jan 2022 - Jan 2024

  • Licenses & Certifications