Rafiq Redza

Experience

• 

  Maxis

  Feb 2018 - Nov 2019

  Customer Care Officer
• 

  Singtel

  Nov 2019 - Jan 2022

  Customer Care Officer

  - Managing order for internet fiber & telephone line installation request.- Adhere to sales team request based on client’s requirement, within the stated SLA.- Providing Saas product alongside the main request.- Handling billing charges to ensure that client is being charged correctly during their contract.

• 

  Deriv

  Jan 2022 - Apr 2024

  - Develop product positioning and messaging that differentiate our products in the market and resonate with customers.- Create go-to-market strategies and launch plans for new products and features, collaborating closely with product development, sales, and marketing teams.- Collaborate with stakeholders to prioritise features, enhancements, and new product ideas. Define and maintain a product roadmap that outlines the strategic direction and timeline for product development. - Resolve customer inquiries via live chat in a timely and professional manner.- Troubleshoot issues and provide solutions to clients'inquiry, working across teams to find the solution.- Educate customers on Deriv products and services.- Gather customer feedback and provide suggestions for improvement.

  • Product Marketing Executive

    Jan 2024 - Apr 2024

  • Customer Service Representative

    Jan 2022 - Jan 2024