
Priscilla Giglio
Reservations Agent - Call Center

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About me
BD | ESG, Regeneration and Sustainability | D&I
Education

ESPM Escola Superior de Propaganda e Marketing
2004 - 2005MBA Marketing
Universidade Anhembi Morumbi
2000 - 2003Bachelor Hospitality
Experience

Accor Hotels
Jul 2000 - Dec 2000Reservations Agent - Call Center Telemarketing and Database

Hotel Mercure Apartments Times Square - Accor Hotels
Dec 2000 - Jun 2003Bilingual Recepcionist Functions of the front-desk areas, night audit, reservations, groups and events, including development of processes, recruitment and training of new employees, in addition to general knowledge of all departments of the hotel

Hotel Mercure Executive One - Accor Hotels
Jun 2003 - Feb 2005Sales ExecutiveResponsible for sales at the hotel, making the management of major clients;Growth of 60% in output of the top ten hotel clients;Prospecting new markets, which were responsible for 10% of total production;Conquest the financial balance of the hotel, distributing profits to investors;Link between sales and operational team for the sales process, customer relations, strategic planning and actions;Presentation of results for investors and board of the company

Accor Hotels
Feb 2005 - Jan 2006Account Manager JrProspecting, global negotiation, commercial actions, management and attention to customers of financial and pharmaceutical segment;Growth in 30% the production of the portfolio.

Sofitel Luxury Hotels and Resorts
Jan 2006 - Feb 2009Latin America Sales Manager Responsible for 20% of the results of all Sofitel hotels in Latin America; Growth participation of South American market from 6% to 15%; Responsible for North America and Latin America markets, with planning, analysis, attention to existing customers and participation in major tourism fairs; Management of the key accounts and the main travel agencies; Management the sales teams (30 people) of the hotels; Responsible for organizing events, publication in media, strategic alliances and partnerships, monitoring and completion of contracts; Development and implementation of sales campaigns and incentives for domestic public, call center and intermediaries (agents and tour operators); Annual strategic planning, preparing the annual pricing, equities sales and recruiting sales staff of the hotels in the region; Knowledge and involvement in the processes of pricing, revenue management and distribution. Show less

Posadas
Feb 2009 - Dec 2009Sales and Promotional Manager South America Living in Mexico, being responsible for the South American hotel sales for the market; Responsible for marketing and promotion, organizing events, publication in media, strategic alliances and market analysis; In charge of the Mexican market development by increasing sales and client portfolio in South America; Participation in the main national and international fairs; Annual strategic budget.

Development Dimensions International
Sept 2010 - Nov 2017Sales Manager• Managing the growth and profitability of DDI’s Brazilian operations, responsable of 50% of the total Brazil sales revenue.• Promoting, selling, and managing organizational change, assessment and selection, training and development, and succession management programs and services throughout Brazil.• Managing multinational client accounts in different industries such as pharmaceutical, automotive manufacturing, service, etc.• Being part of the Global Talent pool for Country Manager, was responsible for colaborate in the design of the Brazil strategic plan, executing it through different roles in areas besides sales, such as marketing, HR, technology, project management, strategic consulting and delivery. Show less

Expedia, Inc.
Nov 2017 - Oct 2020Area ManagerLead a commercial team responsible for the main hotel chains based in Brazil and the hotel portfolio for São Paulo market, the main one for the company. Being involved in the transformation of the plataform, adding value for partners, team and market in general.

Zertu Jardim
Jan 2021 - nowEntrepreneur* Instagram @zertu_jardim* Transforming the soil through Agroflorest* Regeneration * Consultative solutions that integrate business, people and nature* Events and camping* Slowliving

Nagy Consulting
Sept 2021 - nowSenior Consultant* People and Business Strategy* Culture * Headhunting* Development

Regenerosidade
Jan 2024 - nowCo-Founderwww.regenerosidade.com.brRegeneração com GenerosidadeO ser humano atuando como parte da NaturezaQuer saber mais?Me manda uma mensagem e conversamos
Licenses & Certifications

Mindfulness Instructor (MBCT based 8 weeks program)
Mindfulness Trainning InstituteJan 2019
Hogan Feedback Provider
DDI | Development Dimensions InternationalJan 2013
Agile Project Management
MastertechJul 2017.webp)
U.lab: Leading Change in Times of Disruption
U.lab (MITx)Aug 2017
Targeted Selection Trainer and Program Manager Certification
DDI | Development Dimensions InternationalOct 2010
Im:Ex Trainer Certification
DDI | Development Dimensions InternationalJul 2010
Assessment Role-player and Evaluator
DDI | Development Dimensions InternationalSept 2011- View certificate

Finance for Non-Financial Managers
Lynda.comSept 2016
Volunteer Experience
Mindfulness Instructor
Issued by Educação para a Paz on Mar 2019
Associated with Priscilla Giglio
Languages
- enEnglish
- poPortuguese
- spSpanish
- itItalian
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