Ronojit Basak

Experience

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  The Malwa Vanaspati Chemicals & Company Limited

  Dec 2010 - May 2011

  Assistant Engineer

  Duties:● Handled quarterly maintenance of boiler and its yearly certification● Looked after workshop machinery and maintenance activities of all over plant on 2 nos. lathe, 1 nos. drill, 1 nos. shaper, 3 nos. welding machine & 2 sets gas cutter● Organized weekly review meeting with GM and other departments on production planning increment ● Successfully increased boiler efficiency from 40% to 52% in 2011

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  Blue Star limited

  Jun 2011 - May 2014

  Project Engineer

  Duties:● Responsible for:o Planning and billing of on-going siteo Manpower management, good housekeeping and material handling as per issued drawings o Erection of ducts, VCDs, MFDs, diffusers, thermal-acoustic and under-deck insulation● Preparing erection schedule & procedure and daily & monthly progress report ● Handling erection, testing and commissioning of equipment’s of screw chillers, pumps, VAMs, cooling towers, AHUs, AWUs, UAFs● Looking after:● Fabrication & erection of piping and structure ● Billing annexure, payment collection, cost variance report (CVR) and of contractor’s bills● Quality works of contractor working ● Arranging weekly meeting with client and Project Manager / In-charge ● Ensuring safety at site while working● Ensuring receipt of materials and make material inspection report with verification from client● Arranging lifting, shifting and transportation of equipment’s to site location using hydra, tractor, cranes, EOT, tower cranes ● Allocating job to contractors as per resources like manpower, facility, machinery /equipment, etc. Show less

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  Teleperformance

  Jun 2015 - Sept 2022

  Assistant Manager Customer Care

  Role:o Responsible for KPI’s of team size of 25 odd numberso Adept with planning strategy, managerial skills and grievance handlingo Ability to guide individuals towards goal achievement using negotiation, team collaboration, motivation and staff development skillso Ability to innovate and have good judgment, problem solving skills while decision makingo Ability to coach, develop action plans which maximize performance and provide effective feedbacko Ability to analyze and improve work processeso Possesses teambuilding abilityo Client interactions over the call or in visits to streamline process o Detailed knowledge and understanding on TOPS methodology and applying on daily practiceSkills:o Strategic planningo Ability to motivate and inspire new and existing teammateso Skills for planning assigning and directing work performance appraisal grievance handlingo Having strong eye for detail and a thorough understanding of client expectationso Having displayed positive energy service oriented attitude towards all teammateso Possessing strong leadership and managerial organizational prioritization skillso Ability to prioritize tasks and workloads in order of importanceo Ability to build rapport and trust quickly with work colleagueso Experience in working on Genesys, Zendesk, Bliss, Purecloud & SalesforceHighlights:• Started as CCE in Jun’15• Promoted as AMCC in Jul’16• Part of 7 pilot processes running till date• Star performer throughout the year• 15 promotions from team till date in various departments of the organization Show less

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  Techcoopers

  Sept 2022 - Jan 2023

  Assistant Software Engineer - Trainee
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  Tech Mahindra Business Process Services

  Aug 2023 - now

  Acting Assistant Manager

  Role and responsibilities: o Handling 100 FTE’s with 5 SME’s.. o Stay updated on industry developments and regulatory changes relevant to TransUnion CIBIL's operations. o Collaborate with other departments to achieve cross-functional objectives. o Lead by example, upholding TransUnion CIBIL's values and standards of conduct. o Act as a liaison between the team, upper management and client. o Collaborate with other departments to achieve company objectives. o Ensuring adherence to compliance and regulatory requirements also internal policies. o Ensuring that the team follows all relevant regulations, policies, and procedures. o Ensuring that team members have the necessary skills and knowledge to perform their roles effectively. o Train and onboard new team members. o Serve as a mentor and coach to team members. o Allocating resources effectively to support operational activities. o Supervise and mentor junior staff, fostering a collaborative team environment. o Assessing team member performance, providing feedback, and setting performance goals. o Maintain and strengthen client relationships by addressing inquiries and resolving issues. o Prepare reports on performance metrics and operational efficiency. o Analysing data to identify trends and recommend improvements. o Support implementation of new initiatives and systems. o Monitor project progress, deliverables and ensure deadlines are met. o Participate in developing policies that enhance service delivery. Highlights:  Started as Team lead in Aug’23.  Acting as GTL since Feb’24  Part of 3 pilot processes running till date  Star performer throughout the year.  5 promotions from team till date in various departments of the organization. Show less