Shervmin Ng

Experience

• 

  OCBC Bank

  Jan 2004 - Jan 2008

  Personal Financial Consultant
• 

  Malaysia Airlines

  Jan 2009 - Jan 2011

  Flight Attendant

  Primary role is to ensure the safety and comfort of passengers aboard commercial flights

• 

  Singapore Airlines

  Jan 2011 - Jan 2022

  Cabin Crew
• 

  Manulife Singapore

  Jan 2023 - now

  Client Services Executive

  - Delivered exceptional customer service, ensuring client satisfaction and fostering loyalty.- Responded to inquiries, resolved issues, and provided solutions based on product knowledge.- Collaborated closely with team members to streamline processes and achieve departmental objectives.- Assisted in the implementation of new training initiatives, including call attachment, to facilitate the smooth transition to new systems.- Contributed to User Acceptance Testing (UAT) during the transition from the Avaya phone system to Amazon Web Services (AWS), ensuring seamless integration and operational functionality רוצה לראות פחות