Chloe Crowther

Experience

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  Bristol City Council

  Nov 2015 - Dec 2016

  Childcare Provider

  Experience of working with young people with complex needs: developed my ability to communicate and work effectively with an individual with complex needs, providing care for a child with special needs including babysitting, school pick up, supporting with homework, and supervising a fun day trip out to the aquarium.

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  The Quince Tree Press

  Jul 2016 - Jul 2016

  Work Experience as Publishing Assistant

  - Assisted the Quince Tree Press publishing company with their online catalogue. - I wrote descriptions for their products and posted these next to the titles for sale on their website. - I witnessed the entire book production and selling chain, seeing the books go from print to being shelved in the shops.

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  Hoole and Co. Solicitors

  Sept 2016 - Sept 2016

  Temporary Receptionist

  -In my role as a receptionist for the law firm Hoole and Co, I was front of house and had to dress and behave professionally. -I had to answer the phones and photocopy documents. -I dealt with clients who came into the office with a calm and reassuring manner.

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  Flying Tiger Copenhagen

  Nov 2016 - Dec 2016

  Christmas Temporary Worker

  - Learnt to deliver customer service in a fast-paced retail environment- I learnt to work efficiently, as I had to keep shelves stocked at all times and serve customers at the same time- I learnt how to keep a tidy and presentable shop, cleaning at the end of the day and utilising visual merchandising skills when stocking the shelves at the beginning of the day

• 

  Little Fishes Toddler Group

  Dec 2016 - Sept 2017

  Sets Up Nursery

  - Set up the nursery for the Little Fishes Toddler Group.- Learnt to create aesthetically pleasing yet functional displays, which were safe for toddlers to play in.- Solved problems, for instance when the scheduled toys were nowhere to be found, I had to come up with alternatives. - Learnt to lift heavy objects safely.

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  Romanesca

  Jan 2017 - Jun 2017

  Waitress

  - Developed excellent customer service skills, greeting and seating customers and serving them with a smile. - Communicated with the kitchen to ensure the efficient running of the business, especially during busy hours. - Learnt how to operate the till, manage a seating plan, and maintain a clean and safe work environment.

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  Lou Lou's Vintage Fair

  May 2017 - May 2017

  Promoter

  - I developed my sales skills when promoting Lou Lou’s Vintage Fair.- I used my initiative and dressed up in vintage clothing to promote the fair.- Gained confidence when dealing with the general public and developed my persuasive skills.

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  Arkbound

  Aug 2017 - Aug 2017

  Magazine Vendor

  - I developed my sales skills when selling Boundless magazines for Arkbound.- I used my initiative and shouted in the street to sell Boundless magazines.- Gained confidence when dealing with the general public and developed my persuasive skills.

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  Norfolk Scholars Programme

  Jan 2018 - Jun 2018

  Tutor

  - Was a tutor for two GCSE students and one A Level student in English and English Literature. - Structured lesson plans every week to manage our time efficiently. - Set homework every week which I marked to assist the pupils in their understanding. - Adapted my lessons to suit the individual needs of my students, especially my A level student who was autistic.

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  University of East Anglia

  Jul 2019 - Aug 2020

  Student and recruitment Ambassador for the University of East AngliaHeld a variety of roles including escorting Year 8 boys in a taxi to UEA and developing a presentation to give to prospective students in Bristol Delivered a workshop on revision techniques to Year 9 at Ormiston Academy, Norfolk. I had to interview for this role which included giving a speech to time, so I improved my presentation and time management skills - Tour Guide for UEA Open Days.- Management skills developed when showing large groups of people around campus accommodation.- Learnt to customise and adapt my tours due to time pressures.- Developed logistics when navigating campus with a big group.- Developed verbal communication skills when promoting UEA to the public. - Supervised a flat of 8 16-18 year olds for three nights of UEA’s Enrichment Summer School.- Responsible for managing curfews and ensuring that everyone was out of the flat by 9am, ready for day time activities.- Oversaw and set up evening activities, escorted young people around campus and assisted them with their queries.- Took the initiative and offered feedback on the event to my supervisors.

  • Student Ambassador

    Nov 2017 - Aug 2020

  • Campus Tour Guide

    Oct 2019 - Oct 2019

  • Night Shift Ambassador

    Jul 2019 - Jul 2019
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  University of East Anglia, CareerCentral

  Jan 2020 - Mar 2020

  Blogger

  - Part of a Facebook group where I picked up briefs - Wrote a blog post on that subject and sent it to CareersCentral by the deadline- They edited it, I worked on their feedbacks/comments/suggestions- They posted the blogs on their website and I got paid £30 per blog- Skills learned: editing skills, working to deadline, researching a subject, honed my writing skills and learnt to adapt my work for a specific student audience

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  Charityworks

  Nov 2020 - Nov 2021

  Graduate Trainee at GreenSquare

  - I helped review applications for 2021 and 2022 graduates and learned how to use a rating system to assess candidates' answers against a criteria of skills which Charityworks were assessing their candidates against. I learned to be unbiased and impartial, as I did not know who the applications belonged to - I judged solely on the answer before me against the criteria. - I learned leadership skills and theories from monthly conferences and learning sessions. The preparation tasks before the sessions helped to cement my understanding and taught me to reflect on my learning during and after the sessions as well. - Through the peer coaching aspect of the programme, I was able to support one of my peer's through actively listening to their challenges and giving them space to think up solutions, and they did the same for me, so we learnt from each other.- I learned from my mentor, a professional in the non-profit sector, who assisted me with my queries.- Leadership modules I participated in included: - Understanding Self - Persuading and Influencing - Power and Privilege Show less

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  GreenSquareAccord

  Nov 2020 - Nov 2021

  Graduate Trainee Income Assistant

  - Learned to use computer systems such as Orchard and Income Analytics. Confident in the full Microsoft Suite used daily in this role- Created, amended and cancelled Direct Debits for tenants- Took payments over the phone using Allpay/Callpay - Assisted tenants with their Universal Credit claims through the online portal and via email - Liaised with internal and external agencies such as Wiltshire Council, Citizens Advice Bureau and Tenancy Sustainment- Actioned low level arrears through communicating with tenants and helping them to cover their housing costs - A member of GreenSquare's Equality and Diversity Network, where I attended regular meetings and organised online training from external training provider MindGym, delivered under budget with tangible takeaways including a new “Heat and Light” strategy to improve engagement and visibility of EDI issues across the business- Trained new colleagues and distributed casework, maternity cover for an Customer Accounts Officer's patch- Scored 103/106 on a business report that I researched, wrote and published to help EU citizens in GreenSquareAccord to apply for settled status in the UK. Critically analysed data I collected via interviews with employees from other housing associations to create an implementation plan, identifying patterns and articulating the findings in the form of recommendations which I communicated via presentations and meetings with the relevant teams (including the Neighbourhood Operations Manager), who then implemented these recommendations. Developed strong interpersonal skills, including the ability to handle a wide range of contacts tactfully and persuasively Show less

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  Refugee Welcome Homes

  Apr 2022 - Apr 2023

  Resettlement Support Worker

  Provided direct support to hosts for the Home for Ukraine Scheme in Bristol and Refugee Welcome Homes including on the telephone, face-to-face meetings and by emails. Facilitated training sessions on Zoom, including technical support. Managed social media communications volunteer programme. Core tasks:General administration including responding to emails, database management, recording all meetings;Administrative tasks including communications e.g. social media, email, etc.;Online (google drive) filing, data management and analysis and record keeping;Administration of Asana;Be the first point of contact for all hosts;Offer support to our hosts via personal contact, emails and face-to-face meetings;Deal with with issues arising from hosting and sign-posting when necessary;Facilitate peer support and training sessions through zoom management; Manage our small team of volunteers who specialise in communications through our social media; andAttend team meetings. Show less

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  Sustrans

  Aug 2023 - Jan 2025

  Promoted to Project Officer, working primarily on helping schools across Wales with their Active Travel School Plans.- Contributes to Welsh Government's Active Travel School Plan Project, a significant project in the field of policy formulation, public consultation, and educational changeWorks in a variety of schools, both primary and secondary, to create plans with teachers, headteachers and school governors to use as evidence in funding bids for active travel infrastructure projects Delivers School Street trials to gauge public opinion on the initiative and to gather evidence and conduct research on the initiative to see if it could be successfully implemented within schools to promote the health and safety of pupils, staff, parents and residents Co-Chair of the Equality, Diversity and Inclusion Forum to provide colleagues with a safe space to learn and develop in their knowledge of EDI subjects and to provide a point of contact for colleagues to come with their grievances to enable collective growth and development across the organisation- Corresponding via email, telephone, video calls and face-to-face meetings with 9 local authorities across South Wales and multiple schools in these areas. - Maintaining extensive records in a database of every interaction, to use as evidence in reports I write to Welsh Government who are funding the Active Travel School Planning Project.- Attending relevant training and team meetings- Attending School Street Trials; performing letter drops including feedback surveys and managing the closure on the day including photography and customer service by assisting the public with their queries, and writing reports to present to funders Show less - School Street Trials: on behalf of our client Newport City Council, performed letter drops including feedback surveys and managing the closure on the day including photography and customer service by assisting the public with their queries - Proficient user in systems including Sharepoint, Suslearn, Cascade, Teams, Outlook, and Focal Point for managing project budgets- Created walk zone map using isochrones map software for school in Newport- Edited reports for clients and stakeholders including Welsh government- Used a prioritization tool to rank schools in Newport for the client (the council) to ascertain which schools would benefit most from a school street - Learned to use the survey platform JISC- Designed visually accessible logos and my manager took my feedback onboard about designing resources in publisher instead of Word for more design tools - Worked on Community Mapping Project - learned to use a new technology (communitymap.uk). Learned to build a map as an admin and how to publish that map to go live as a public consultation tool, for the community to feedback and respond to issues and to then collect that data and use it to inform improvements. Learned how to enable question function so can build live active surveys that can be released to the public to collect data. Translated all questions into Welsh.- Assisted in creating branded templates for active travel resources to be used in the Active Travel Schools pilot, using my Word/Publisher/InDesign editing and design skills and brand kits including logos icon library and colour palette- Did swot analysis of Newport schools for school street pilot – feasibility audit to present a detailed analysis of strengths and weaknesses of the area for the client to look at what is realistic to achieve with the funding/resources on the project Show less

  • Project Officer

    Nov 2023 - Jan 2025

  • Project Support Officer

    Aug 2023 - Nov 2023
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  West of England Mayoral Combined Authority

  Jan 2025 - now

  Project Support Officer