William Peralta

Experience

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  Junta de Pensiones y Jubilaciones del Magisterio Nacional

  Sept 2005 - Nov 2005

  IT support agent

  Working as a IT Support Technician JR. I did provide onsite technical support to customers and support hardware/software issues. Diagnosing and resolving issues and making reportsAlso managed quality surveys on customer satisfaction and improvement for services

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  CAJA COSTARRICENSE DE SEGURO SOCIAL

  May 2008 - Sept 2008

  IT manager

  • Provide onsite technical support to customers and support hardware/software issues. Diagnosing and resolving issues and making reports• Manage quality surveys on customer satisfaction and improvement for services

• 

  Hewlett-Packard

  Dec 2008 - Sept 2014

  EESO Customer Care Support Specialist

  This role oversees to provide a wide range of technical support services for the client which could include HP global employees. To execute this role effectively the consultant should have situational awareness and be technically proficient, able to manage complex cases and accomplish proven solutions asap, flexible adaptable, self-motivated, a team player and client first oriented. Main tasks are related to:• Provide remote technical support to HP Customers all around the globe. Offering solutions for different needs for hardware, software and networking, Apps and Voice issues. Escalating and categorizing ticket information.• Working on Quality tasks, C-Sat campaigns and FTF awareness events for Helpdesk agents• Others : developing creative ideas for a design solution using graphic design concepts and ideas to improve communications skills. Show less

• 

  IBM

  Jan 2015 - now

  This role oversees to provide a wide range of administrative services for the client which could include IBM executives and managers. To execute this role effectively the assistant should have situational awareness and be technically proficient, able to work independently, proactive, flexible adaptable, self-motivated, a team player and client oriented.Main tasks but not limited to:• Provide remote technical and administrative support to IBM Directors and Executives in USA and Canada. Offering solutions for different needs for their specific desks.• Book Air tickets, hotels, ground transportation from and to different destinations for IBM Directors• Manage calendar and meeting scheduling, also resolving conflicts and proposing the best fits for them to happen.• Get any office supplies required by executives, making sure they have all what they required to get their job done.• Manage expenses and corporate card use in order to make finances clear.• Organize, create and schedule events that impact their businessoperations internally and also with clients externally• Provide training to new hires and developed workshops in methodologies as Agile or Design Thinking. • Acting as focal point for new initiatives leading projects and focusing on accurate feedback analysis to propel actions towards improvement.• Work as head of operations jr orchestrating ongoing working sessions, special interest groups, demos for clients and focusing in solution projectsand feedback collecting• Manage teams of people helping them with their career paths and daily core tasks and goals.• Designed and implemented visual solutions for the compliance team acrossgeographies making the data more appealing and easy to understand.• Designed and implemented visual solutions related to the enforcement of workplace safety guidelines• Acting as focal point for new initiatives leading design projects and focusing on accurate feedback analysis to push actions towards improvement. Show less

  • IBM Senior Global Administration Administrative Assistant

    Jan 2015 - now

  • Executive Administrative Assistant

    Jan 2015 - now