Weilis Lua, CTRP

Experience

• 

  SEPHORA

  Aug 2011 - Jun 2012

  Assistant Manager (Retail Sales & Operations)

  Summary DescriptionResponsible for establishing and maintaining customer services, oversees and accountable for the operation of a store ensuring maximum sales and profitability through merchandise, inventory and human resources managementDuties and Responsibilities:• Ensure outstanding customer service by providing a friendly environment which includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other components of guest service.• Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives.• Ensure appropriate merchandise stock levels and merchandise adjacencies and assortment in all departments; ensure selling floor is adequately stocked.• Comparison shop and report results; share information with members and managers• Review department/store trends and recommend and initiate changes for maximizing goals and objectives.• Ensure compliance with all policies and procedures through regular store management and staff meetings, store walk-through and audits, etc.• Continually evaluate and react to performance issues • Train and develop store management in all aspects of the business; direct and monitor training and development for all store personnel. Show less

• 

  BGC Group

  Oct 2012 - Jan 2023

  Summary DescriptionEffectively managed HR & Office team in Singapore, Malaysia, Indonesia (ceased business in 2018) and Hong Kong. Oversaw HR and Office activities, process improvement, communicates information to the current employees of the company. In charge of creating and implementing short and long-term objectives for the assigned department, and administer company and human resource management policies.Detail Duties and Responsibilities• Hire and conduct on-boarding induction or orientation for new staff.• Manages daily aspects of the department and its staff to ensure projects, goals, and needs are met.• Monitors departmental performance, identifying and facilitating opportunities to increase productivity and efficiency.• Manage employment actions, including discipline and termination (off-boarding process) of employees.• Involve in annual expenses & budgetary forecast and projection for the new financial year.• Ensure the organization’s compliance with statutory regulation.• Maintain HR systems, processes, company HR policies are applied consistently.• Collaborates with other managers to plan, direct, and coordinate programs and projects.• Conduct performance evaluations that are timely and constructive.• Drafts, submits and presents various performance and management reports.• Observe office cost & inventory, approving or facilitating office purchases as needed; negotiates when needed and verify costs and receipts.• Manages conflicts and resolves complaints about or within the company or department.• Performs other related duties as assigned. Show less Supervisory Responsibilities:• Hire and train new staff or assist management with this process.• Coordinates and oversees the day-to-day workflow of subordinate staff in the department.• Conduct performance evaluations that are timely and constructive.• Manage employment actions, including discipline and termination of employees in accordance with company policy.Duties/Responsibilities:• Monitors departmental performance, identifying and facilitating opportunities to increase productivity and efficiency.• Manages daily aspects of the department and its staff to ensure projects, goals, and needs are met.• Collaborates with other managers to plan, direct, and coordinate programs and projects.• Collaborates with other managers to analyze costs, benefits, and losses of company profits.• Drafts, submits and presents various performance and management reports.• Observe inventory, approving or facilitating purchases as needed; negotiates when needed and verify costs and receipts.• Manages conflicts and resolves complaints about or within the company or department.• Performs other related duties as assigned. Show less Summary DescriptionAssist with human resource activities, organizing company events, arranging and assisting with employee-related matters, and liaising with the Management team.Duties and Responsibilities:• Assisting with the management of daily operational activities.• Coordinating and performing administrative tasks • Managing office supplies and the maintenance of office equipment.• Arranging and assisting with the onboarding of new employees and offboarding of resignees. • Assisting with project management by creating assignments, tracking progress, and resolving issues.• Managing internal and external stakeholder relations.• Preparing and maintaining operations documents and reports.• Planning and organizing conferences, events, staff training, and employee engagement activities. Show less

  • Human Resources & Office Manager

    Sept 2021 - Jan 2023

  • Assistant Manager Human Resources

    Mar 2014 - Aug 2021

  • Administrative and Operations Executive

    Oct 2012 - Feb 2014