Richard Orr

Experience

• 

  Microcenter

  Nov 2011 - Mar 2013

  Customer Service Representative

  • Serve 80-150 customers per day• Assure the accuracy of prices on products• Restock front end of store once threshold has been surpassed

• 

  Sears Auto Center

  Feb 2013 - Nov 2014

  Auto Technician

  • Conduct oil changes in a timely manner• Replace and repair tires• Conduct battery diagnosis• Replace or recharge bad batteries• Conduct car maintenance in a timely manner

• 

  North Capitol Partners Inc

  Feb 2014 - Mar 2014

  Computer Reconnect

  • Setup docking stations• Connected any new/old hardware • Completed the hardware setup in a neat and timely fashion

• 

  Health IT 2 Business Solutions, LLC

  Mar 2015 - May 2015

  Computer Technician

  -Check 30+ laptops to make sure they are prepped for testing-Provide diagnostics first hand for any errors-Make sure testing goes smoothly at assigned location

• 

  MGAC

  Jun 2015 - Oct 2024

  - Deploy new applications or update packages via Intune- Effectively coordinate with vendors to achieve timely project closures - Validate Autopilot completion when default packages are updated - Manage outsourced Help Desk and assist with outstanding tickets - Implemented and manage KnowBe4 Training Platform- Implemented and manage Mimecast Spam Protection -Create and update accounts in active directory-Setup emails through an exchange servers -Setup loaner and employee laptops-Troubleshooting problems as they come through the ticketing system. -Tune up, clean, and keep machines up to date.

  • Information Technology Manager

    Apr 2023 - Oct 2024

  • Technical Support Engineer

    Jul 2020 - Apr 2023

  • Technical Support Analyst I

    Jun 2015 - Jun 2020
• 

  Peraton

  Oct 2024 - now

  Senior Microsoft 365 Administrator