Martina Celleno

Experience

• 

  What's Up Publishing Group Inc.

  Jan 2002 - Jan 2011

  Journalist

  Wrote for an Italian monthly magazine focused on science, medicine, art, and international news.

• 

  Nexta Media

  Jan 2009 - Jan 2010

  Journalist

  Wrote a weekly column on music and interior design.

• 

  Microsoft with Arvato

  Jan 2010 - Jan 2012

  Senior transactional specialist

  Responsible for executing investigating and resolving queries. Responsible forworking closely and supporting the team to ensure team/new hires aretrained/competent to carry out these tasks. Assigning team workload and solving most complex issues.

• 

  Microsoft with Arvato

  Jun 2012 - Jan 2014

  Managed three teams (three seniors - 35 direct reports in total).Acted like an Ops Program Manager.Reviewed the impact of CRs, responsible for ensuring the correct headcount and adherence to the processes implemented.Engaged with stakeholders on both local and global levels.Responsible for the creation and compliance of processes for the License Transfer program.Responsible for recruiting new hires for the team from the CV screening to the interview and hiring in coordination with HR.Demonstrated skills in customer experience. Exibir menos

  • Customer Service Team Manager

    Jan 2013 - Jan 2014

  • Coordinator of Enterprise Volume Licensing Team

    Jun 2012 - Nov 2013
• 

  Microsoft

  Jan 2014 - Mar 2022

  Orchestrated a team of 13 people to drive digital transformation for customers in the Western Europe Area.Coordinated local, remote, and virtual teams to optimize and transform operations through a global operating model.Improved and standardized services to maximize business outcomes for internal and external customers.Built a strong partnership with stakeholders from the field to different managed services and internal Ops organizations.Identified opportunities to drive process/policy simplification and created quantifiable efficiency. Exibir menos

  • Global Dynamics Program Manager / Service Delivery Manager

    Jan 2020 - Mar 2022

  • Operation Area Delivery Lead

    Jan 2016 - Jan 2020

  • Operation Deal Manager - Supply Chain & Operations Management

    Jan 2014 - Jan 2016
• 

  Traducendo Company Limited

  Jan 2022 - Jan 2022

  Project Manager

  standardized and optimized processes to improve productivity

• 

  Tata Consultancy Services

  Jan 2022 - now

  Sales Operation Program Manager (Microsoft)

  Provide business insights that enable a "One Microsoft" approach and agility aligned with business prioritiesDrive sales operations planning and sales discipline to help sales teams achieve targetsLead standardization of processes and tools and drive continuous improvement to optimize productivityIncrease sales efficiency, sales productivity, and process compliance

• 

  Getir

  Mar 2022 - Jul 2022

  People Operations Manager

  Built and managed a highly efficient and motivated team of 6 People Operation Associates.Implemented a data-driven approach to support field operations.Optimized processes and procedures to ensure scalability.Ensured timely resolutions, quality control, and process feedback.Built and maintained organizational culture.