Erika Formosa

Experience

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  Sprachcaffe Sprachreisen

  Mar 2016 - Sept 2017

  ESL Teacher

  Key Responsibilities:- Plan, prepare, and teach well developed lessons to inspire and educate students.- Ensure lessons are in line with planning and their respective objectives, and that segments of lessons are shared with students, as appropriate.- Effectively and appropriately differentiate instruction and delivery so as to meet all students’ learning styles and learning abilities.- Select and appropriate course material to suit the audience of learners.- Help pupils improve their listening, speaking, reading and writing skills through both individual and group sessions.- Check and asses students' class and homework in such a way that encourages improvement.- Assess, track, and provide relevant and timely feedback on achievement (performance and growth) and developmental needs to students.- Utilize learning spaces and tools effectively (i.e., white boards, DVD rooms, pool, notice boards).- Attend academic, departmental, and school meetings when required, specifically mandatory CPD sessions. Show less

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  Systemato

  Jul 2018 - Jun 2019

  IGaming Copywriter

  Key Job Responsibilities:- Creating concise, eye-catching, and innovative headlines and body content.- Researching and organizing facts and sources.- Consistently brainstorming and collaborating with team for new ideas and strategies.- Researching markets and industries to compare and create content that is innovative and original.- Ability to write about a wide variety of topics for multiple platforms.

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  Paddy Power

  Jul 2018 - Jan 2023

  Key Job Responsibilities:- Monitor transactions and activity across all Paddy Power Betfair channels to assess the risk of fraud and bonus abuse and act when fraud is discovered to prevent further losses.- Undertake in-depth transactional and behavioral reviews to form a full customer risk assessment.- Apply procedures to identify suspect behavior and continually improve these procedures to reduce the risk of fraud.- Be involved in the identification of suspicious activity using various fraud detection systems and referrals from customers, colleagues and external organisations.- Utilize 3rd party services to improve fraud detection rates.- Reply to bank requests for information to maximize the number of chargebacks which can be successfully reversed.- Be responsible for investigating and responding to member complaints submitted to the regulator and IBAS.- Report on fraud statistics and share fraud trends to improve team knowledge and detection rates.- Work closely with internal stakeholders such as Responsible Gaming, Customer Support, & Payments to ensure that while fraud risks are managed effectively, there is minimal friction to our customers.Further Contributions:- I have worked with the Fraud Operations Manager and Fraud Project Lead to create a Gamification Scheme for the Fraud Operations Analysts.- I have created and implemented a Fraud and AML Career Development Plan within the department at PPB in order to support internal growth as well as offer opportunities for further upskilling of employees.- I have also been involved in some Fraud training by working with the Chargebacks Analyst to create a Masterclass regarding specific Fraud trends, as well as training the Customer Support Fraud Product Specialists on Account Takeover related tasks. - Additionally, I am always eager to take on new projects and support in adhoc tasks beyond my BAU tasklist in order to support my colleagues and aid in the development of the Fraud and AML team at PPB. Show less

  • Senior Fraud Analyst

    Aug 2021 - Jan 2023

  • Fraud Operations Analyst

    Jun 2019 - Jul 2021

  • Senior Customer Service Agent

    Jan 2019 - Jun 2019

  • Customer Service Agent

    Jul 2018 - Jan 2019
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  Kindred Group plc

  Feb 2023 - now

  Key Job Responsibilities:- Preparing AML reports as requested by the MLRO in accordance with KPIs- Evaluating the risks posed by certain clients and follow escalation processes- Providing direction and guidance to Kindred Group's employees on remediation action for high- risk accounts- Ensuring timely, efficient reporting of suspicious transactions to relevant authorities on behalf of the MLRO- Ensuring that suspicious transaction reporting (STR) is sent within the 5-day period from termination of investigation- Maintaining records including Know Your Customer (KYC) documentation to enable court or police closed accounts to be recovered easily- Executing instructions received from the MLRO, legal counsel and Head of Player Sustainability- Keeping up to date with money laundering and terrorist financing issues, including policies, regulations, industry best practice, criminal typologies and developing trends- Implementing changes to the sanctions list and any other changes from authorities such as the Financial Intelligence Units (FIUs)- Conducting due diligence on Kindred Group's business partners, such as payment service providers and affiliates- Being aware of the geographical risks of each country to inform, detect and action as required- Assisting in the ongoing tuning of our money laundering framework, including monitoring, detection, investigation and the client identification (KYC) process Show less

  • Senior AML & RG Specialist

    Nov 2023 - now

  • AML Officer

    Feb 2023 - Oct 2023