Abhay Ankoliya

Experience

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  Walmart Canada

  May 2020 - Jan 2021

  Customer Fulfillment Associate
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  Shell

  Sept 2020 - Nov 2021

  Sales Associate
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  Majorel

  Jan 2022 - May 2022

  Social Media Moderator

  • Examine content which may include ad units, applications, or web pages, and record findings and opinions using web-based tools and workflow systems.• Work with exceptional attention to detail and deliver optimal quality and productivity levels through data analysis.• Participate in meetings to discuss findings and ongoing recommendations.• Use internally developed applications to generate quality reports if required.

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  Cash4You Corp

  May 2022 - Dec 2023

  Financial Services Representative (lending specialist)

  • Processing applications for multiple personal lending products and managing the loan's life cycle, including collections activities. • Implementing key strategies to drive growth, and demonstrating exemplary customer service standards and a high energy level to exceed goals.• Reading and understanding credit bureau reports and maintaining a high level of personal lending product knowledge.• Maintaining awareness of company policies and procedures, federal/provincial laws and guiding other team members to ensure compliance.• Actively marketing and selling lending products and services and demonstrating solid collaborative skills within a team environment. • Reaching out or responding to inbound/outbound calls from potential customers. Show less

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  Concentrix

  Mar 2024 - now

  Technical Support Advisor

  • Point of contact for all technical inquiries about hardware, software, or other designated client products.• Greeting customers in a courteous, friendly, and professional manner using agreed-upon procedures.• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.• Clarifying customer requirements; probing for understanding; using decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.• Preparing complete and accurate work including appropriately notating accounts as required.• Maintaining broad knowledge of client products, such as smartphones, tablets, computers, and wearables. Show less