Swetha Anbu

Experience

• 

  Talisma

  Jun 2011 - Jul 2014

  System Engineer
• 

  Cerner Corporation

  Jul 2014 - Oct 2023

  As Manager client Operations, I supported the lifecycle management of our products and services, which plays a vital role in sustaining Cerner's rapidly growing revenue stream of $250 million. Surpassed the Service Level Agreements (SLA) that our clients have contracted us for. We have achieved an outstanding 99.99% Outage Free Time and an impressive 99.75% Incident Free Time.Oversaw the delivery of services to our existing clients and ensure a smooth onboarding process for new clients. This involves developing comprehensive transition plans and ensuring that over 80 clients are seamlessly onboarded by their committed Go-Live dates. Show less As Technical Project Manager, I led a 20-member operations team based in India, consisting of professionals specializing in Data Analytics, Change Management, and Product Strategy Taken charge of defining their roles, setting Key Performance Indicators (KPIs), and establishing training expectations.Expanded the capabilities and productivity of the team, we have been able to enhance efficiency and focus on strategic growth and customer relationships.Oversaw the Change Management process for our Electronic Medical Record Software(EMR). Involved in managing a team of associates who meticulously reviewed and investigated software change requests from over 100 clients. Tested and implemented more than 100 approved requests across various domains of Millennium applications.. Show less

  • Manager

    Sept 2019 - Oct 2023

  • Team Lead | Technical Project Manager

    Feb 2017 - Sept 2019

  • Solutions Architect

    Jul 2014 - Nov 2017
• 

  Siemens Healthineers

  Jul 2014 - Feb 2015

  Senior System Engineer | Siemens Healthcare H3 - Acquired by Cerner in 2015 · Full-time
• 

  Oracle

  Oct 2023 - now

  Manager, Technical Account Manager

  As per my current role, responsible for overseeing support for 80+ US customers with team of 6 Technical Project Managers.Oversee and manage critical customer projects, including the mandatory upcoming RHO to OCI migrations. Maintaining strategy alignment between customer and Product team with a focus on quality, timeline attainment, performance, and stability. Regular communication with Clients on topics like security compliance, performance and stability, tech stack and upgrades, package loads, planned events (both client initiated and Oracle), and new solution installs. Show less