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Stephanie Pearl

Stephanie Pearl

Customer Service Officer

Followers of Stephanie Pearl244 followers
location of Stephanie PearlLichfield, England, United Kingdom

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  • Timeline

  • About me

    Manager - Customer Delivery and Journey Transformation

  • Education

    • Stoke on Trent College

      1992 - 1994

    • Birches Head High School

      1985 - 1992

    • BPP

      -
      Pass

      Level 5 Improvement Specialist

  • Experience

    • TSB Bank

      Jun 1994 - Oct 1995
      Customer Service Officer

    • International Freight Brokers

      Nov 1995 - Mar 1996
      Freight Coordinator

    • Lloyds TSB Bank

      Apr 1996 - Apr 2006

      • Office Administrator

        Jun 2005 - Apr 2006

      • Personal Assistant

        Jul 2001 - May 2005

      • Customer Service Officer

        Apr 1996 - Jun 2001

    • Tesco PLC

      Jun 2003 - Dec 2006
      Customer Service

      Customer queries

    • Lloyds TSB Bank

      Jun 2006 - Jan 2008
      Lean Support

    • Lloyds Banking Group

      Jan 2008 - Mar 2014
      Operational excellence coach

    • TSB Bank

      Apr 2014 - now

      • Manager Customer Delivery and Journey Transformation

        Sept 2021 - now

      • Operational Excellence Manager

        Apr 2020 - now

      • Customer Process Design Consultant

        Apr 2014 - now

  • Licenses & Certifications