Jan Prchal

Experience

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  Komerční banka

  Apr 1998 - Jul 2017

  1st Banking Call Center In Czech Rep. was built by Komerční bankaBasic telesales activities began on the 18th. May, in 1998 with 30 employees in the city Liberec CZ. During the 13 years, the number of employees has been increased to nearly 500.The services have been expanded - helpdesk for other channels, service for daughter companies, telesales activities, securities, etc.In 2008, was established the 2nd Call Center in Zlín CZNew CRM TSS3 was implemented on Windows NT by AIT Plc (England)Nowadays is TSS3 system the main CRM in KB for Retail & Small Business client segments.AVAYA Voice systems AdministratorNICE Voice Recording system administrator (1st installation in Czech Rep.End-User SupportApplication SupportLocal Domain Admin (at Windows NT platform), ORACLE DB serversCustom Developed ApplicationOther IT Environment Support Show less

  • SW Architect at BPM & Integration Factory

    Apr 2015 - Jul 2017

  • IT Architect

    Jan 2009 - Mar 2015

  • IT Solution Architect

    Jan 2005 - Dec 2008

  • Call Center IT and Voice Systems Administrator & End User Support

    Apr 1998 - Dec 2004
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  W.A.G. payment solutions, a.s.

  Aug 2017 - Jun 2019

  SEEBURGER BIS 6 is a fully implemented and operated (on-premise) integration platform at W.A.G. payment solution company.Primarily used for online REST, SOAP integration technologies used internally, and for B2B integration purposes based on controlled MFT.B2B Implementation based on (Managed File Transfer) implemented processes used for file, database, and file exchange based on SFTP, REST, and WS.On B2B fully realized several external integrations with toll, fuel, service, and financial partners.Just started the new integration solution at AZURE cloud solutions - CRM Dynamics, EETS (The European Electronic Toll Service), etc. Show less

  • IT Integration Architect

    Aug 2017 - Jun 2019

  • Architecture, analysis, development and solution support at the SEEBURGER Business Integration Suite

    Aug 2017 - Jun 2019
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  Freelancer

  Jul 2019 - now

  Senior consultant in information and telecommunication technology
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  Unicorn

  Jul 2019 - now

  Senior Business Architect & Project Manager & Consultant
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  ŠKODA AUTO a.s.

  Aug 2019 - now

  Topic: Deploying new VWG HR - HelloSuccess 2025 (powered by SAP SuccessFactors)Provide business analytical support within the analysis of employee bonuses topics.New Application for Compensation.Providing business analysis for current and future business processes for HR department within the HR digitalization project/program and deployment new group HR system. Solving the set of topics in the Providing conceptual requirement analysis and designing the conceptual functionalities. Process models and conceptual design creation. Detailed documentation for implementation partner. Negotiation with business and implementation partner. Show less

  • Customer Journey for Digital Touchpoints - System architect & Project Manager & PMO

    Jan 2022 - now

  • Business Analyst for HR Digitalization in HR/SPS department

    Aug 2023 - Dec 2024

  • MAKU VIN - ŠIBD contracts management and bonus calculation for fleet customers - Business Architect

    Jun 2022 - Mar 2023

  • Connected Car/MOD4/ME3 - Project Manager

    Mar 2021 - Mar 2022

  • MAKU Sales - Project Manager

    Sept 2020 - Jan 2022

  • MAKU Tenders For Importers - Solution Business Architect & Project Manager

    Jan 2020 - Dec 2021

  • Sloučení PODPORY ŠA & PODPORY ŠAS - Project Manager

    Aug 2019 - Dec 2019
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  ČEZ

  Jun 2024 - now

  Providing business analysis, creating models of identified business processes within the new agenda, creating and preparing a business analysis document, and functional specification preparation, inc. use case definition. Communication and negotiation with internal business customers.

  • Consulting Business Analyst

    Jun 2024 - now

  • Business analyst and consultant for Drobné evidence - Key Rent Agenda (1st module)

    Jun 2024 - now