Dennis Moraes

Experience

• 

  DHL Express

  Jan 2001 - now

  Senior Manager, Asia Pacific Performance Excellence

  Support in developing, executing and managing regional customer service strategies ensuring focus on performance excellence and improving customers’ experience through vital customer touch points. To support country business imperatives and strategic plans in alignment with DHL’s global/regional strategy.

• 

  DHL Express, Asia Pacific

  Jan 2001 - now

  Support in developing, executing and managing regional customer service strategies ensuring focus on performance excellence and improving customers’ experience through vital customer touch points. To support country business imperatives and strategic plans in alignment with DHL’s global/regional strategy Design, develop and execute customer service and revenue generation initiatives/strategies that will ensure revenue, service excellence and best-in-class service are delivered to customers. To support country business imperatives and strategic plans in alignment with DHL’s global/regional strategy.

  • Senior Manager, Performance Excellence - Asia Pacific

    Jun 2011 - now

  • Head of Customer Service

    Jan 2001 - Jun 2011