Wakeel Ghoorbin

Experience

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  FTL (Freight and Transit Company Limited)

  Jan 2001 - Sept 2007

  IT Administrator

  To maintain the End user Support, Network support, maintain the windows platform servers, backup, support 2 sites and in depth decision making for the IT infrastructure.

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  SEDECO Ltée

  Sept 2007 - Jul 2009

  IT Manager

  Main Scope: Support End User, Maintain the audio system, maintain on Vmux system, put a system to diagnose an outage situation, maintain link (IPLC) between Mauritius and France HO, Support 3 shift 24/7Work on different VOIP system/ Cisco appliances.Support more than 100 users.

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  Nestlé

  Jun 2009 - Jul 2018

  • Implemented Lean Mindset and Cross-functional Mindset in 8 countries (Kenya/Mauritius/Zimbabwe/Zambia/Angola/Ethiopia/DR Congo/Madagascar) in Africa and trained + 200 employees on how to focus on what the consumer and customer value. Managed a Team of 10 people in different countries• Reduced Waste by bringing efficiency in 8 projects across the countries. 1 project among the 8 help us to save 400,000 USD and this is being maintained.• Part of Team who changed the Way of working in all processes in Nestle.• At the same time of LEAN’s responsibilities, I was also doing IT and Business Continuity role. Show less • Implemented Business continuity strategy in EAR countries (Kenya/Mauritius/Mozambique/Zimbabwe/Zambia/Angola/Ethiopia/DR Congo/Madagascar) and Trained the different Team on how to manage Business Continuity during a crisis• Organized and supervised drills exercise (1 in each country per year) so that people are prepared and maintained all the countries documentation updated. Managed a Team of 12 people in different countries.• We did not stopped business from 2012 due to outages or crisis and did not get any audit point on BCP in any above countries.• Managed Disaster Recovery Plan and made sure that the DRP is in line with our BCP.• At the same time of BCP’s responsibilities, I was also doing IT. Show less • Managed IT Support for End Users/Switches/Servers and Network.• Managed Network for both IOI cluster (Mauritius/Madagascar) and the EAR countries.• Has been part of the project of SAP implementation in EAR countries as IT project Lead. Project implementation was in Mauritius with 100+ employees involved for this specific project on a period of 2 years• Managed Budget, Assets, Audit and training End Users on IT. • No Internal or External Audit point found in IT during the 9 years. Show less

  • Regional Market Lean Office Pillar

    Aug 2016 - Jul 2018

  • Regional Business Continuity Plan Manager

    Feb 2012 - Jul 2018

  • Indian Ocean Island IT Lead

    Jun 2009 - Jul 2018
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  Tex International Group

  Jul 2018 - Feb 2019

  Business Excellence Manager

  Change the business process and bring efficiency. Improve the invoicing process for 24 days to 2 days. Built up standards and SOP for sales people to better understand customer requirement which helped in bringing the defects down by 90%. Through Value Stream Mapping identified that employees lack excel software competencies, created training modules and trained more than 90 employees on different levels.

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  Accenture

  Mar 2019 - Jul 2019

  Business Excellence Manager

  Worked on initiatives to improve process an making the organisation more leaner by using AI, RPA . Drive Value Stream Mapping to identify opportunities to improve the processes. Improve the processs by bringing FTE benefits to 78% and eliminate repetetive and non value added activities

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  Dayforce Mauritius

  Jul 2019 - now

  Director Business Excellence

  Develop Shared Services Center and Transition of process from divers locationImplement Business excellence mindset, Built competencies on continuous improvement and improve efficiencies using lean tools. Drive the change management across the organisation to embrace the Business Excellence model and new Way of Working. Work towards Business Process Improvement with the goal to improve quality, speed to execution and cost to serve. Also implement Business Continuity plan for the organization.