Steven Feldman

Experience

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  Internap Network Services

  Jan 2003 - Jan 2004

  Facilities Coordinator (final)

  ● Coordinated the cataloguing, liquidation, and recycling of a warehouse full of surplus IT equipment● Helped design and execute a proxy solicitation campaign: demographic research, database management, outbound calling, and supervision/training of phone bank staff.● Managed office assets, supplies, vendor relationships, and purchasing● Repaired, imaged, and deployed desktop computers, laptops, and printers● Supported internal users on software and hardware issues, on phone or in-person Show less

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  National Software Testing Labs, Inc

  Jan 2004 - Jan 2004

  Quality Assurance Technician

  • Reviewed and tested the functionality of J2ME, Java, and BREW mobile applications on mobile devices and device emulators. Range of testing included network and cable transfers, device events and interruptions, and variety of input through the entirety of each application’s use. Authored detailed reporting logs and technical articles.• Trained and supervised a team of technicians• Assisted in design and assembly of a room-sized Faraday “birdcage” for signal-free testing of wireless devices Show less

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  Vitalyst (formerly PC Helps, Inc)

  Dec 2004 - Jun 2008

  Help Desk Technician

  ● Twice named Employee of the Trimester (4-month period)● Authored and published over 50 technical articles for the company knowledge base● Repeatedly credited for frequent study of additional technologies and new software releases● Supported customers on a wide variety of computer issues, via phone or remote desktop● Interim roles: managed a team of technicians, trained a team of newly hired technicians

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  Nonprofit Technology Resources

  Jun 2008 - Dec 2011

  Director of Operations, Program Director

  Program Director (2011)● Executed $100k HELP-TECH program, including overhauls in recruiting, curricula, and reporting that doubled concurrent clients served● Led training of MSDL, IC3, MCDST, and MCITP certifications● Successfully led trainees in upgrading the production (imaging) process● Successfully aided in development: research, program budgets, and proposal completionDirector of Operations (2008 - 2011)● Directed all of production, deployment, computer repair, and certification training (MSDL, IC3, and A+)● Recruited, interviewed, trained, and supervised up to 60 daily volunteers, interns, and work clients● Directed public service events, twice including Philadelphia’s MLK Day of Service large signature project ● Helped execute $2m TECH-REDI program: training, case management, financial development, & reporting● Directed internal information technology and technical support needs● Designed and led computer training workshops for children, teenagers, adults, seniors, and ESOL students Show less

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  Drexel University

  Feb 2012 - May 2013

  Community Educator Coordinator

  ● Executed flagship deliverables of Drexel’s $11m Freedom Rings Partnership (“Keyspots”) program: distributed computer training and laptops to over 5000 low-income residents● Significantly optimized laptop distribution using modern image deployment and process management● Directed public service events, including Philadelphia’s MLK Day of Service large signature project● Directed client training: authored curricula, managed a team of trainers, coordinated with training vendors● Provided consulting to partner organizations on planning, training, and maintenance Show less

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  Nonprofit Technology Resources

  Jun 2013 - Sept 2015

  Executive Director

  ● Led organizational side of strategic planning to realign programming, operations, and revenues● Led $500k organization with 11 staff and 15‐30 daily interns and volunteers● Reestablished Development as a department, returning double the prior year’s revenue in its first 6 months

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  Self

  Oct 2015 - now

  Operations Consultant

  Assisting nonprofit organizations with back-office administration design, technology migrations/deployment, and technology skills training.

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  Nonprofit Finance Fund

  Apr 2016 - Jun 2016

  Senior Associate

  ● Facilitated operational components and deliverables of projects within the consulting practice, including online webinar trainings.● Helped design and implement new or updated workflows, infrastructure, or user interface to improve user experience, enhance data integrity, and enable high-level monitoring of ongoing work. Principally, this included my full overhaul of our Excel tool for analyzing & reporting on client demographics and pre/post-engagmeent financial prowess.● Built and executed ongoing reporting for ensuring data integrity and timely service delivery/follow-up.● Provided local IS/IT end user support. Show less

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  Pennsylvania Democratic Party

  Jul 2016 - Dec 2016

  Deputy Director, IT

  I supported technical infrastructure for all Pennsylvania offices/workers within Hilary Clinton's general election campaign.● IT Asset management: procurement, deployment, and repair of computer & telephone equipment● Administration: Administer organization email/storage/software assets: Google Apps, Office 365, QuickBase, and others ● Tech support: resolve staff issues about technology usage● Infrastructure: maintain and built out main and remote office networks & shared assets

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  Big Picture Philadelphia

  Apr 2017 - Nov 2022

  Director Of Technology

  I oversaw technology needs for 800 users across the organization and its two schools:● Plan, budget, procure, deploy, and support IT & IS assets, including computers, networks, and software subscriptions● Act as chief liaison for School District of Philadelphia technology integrations, and other similar partnerships● Launch and support tech-centered student internship programming, such as computer repair & web design● As a part of the inaugural leadership team of Vaux Big Picture High School, I handled all aspects of launch information technology design and deployment Show less

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  Community Partnership School

  Jul 2023 - now

  Operations Manager

  • Design & manage internal operations/administrative systems & policies• Support fiscal management, compliance reporting, and budget stewardship• Lead human resource efforts, including candidate engagement, on/offboarding, benefits administration, and internal communications• Manage the design, deployment, and usage of orgnaization technologies, including networking, communications, surveillance, online services, and end-user devices• Disseminate training & resources on policy, technology, and best practicesI've also adopted the role of Chess Club coach. Show less